Get matched with top fridge, freezer or ice maker repair or service pros in Rochester, MN

"This is the second time we've had the opportunity to use D&T Appliance and continue to be impressed with their service. Between the time of troubleshooting and the actual repair, the refrigerator continued to deteriorate. When Andrej, the service man, arrived for repair, I informed him of the additional problems. As it turned out the problem went from a solenoid issue to a main circuit board. Andrej quickly found that his supplier had the part in stock and immediately drove to the shop. Lo and behold he got the part, installed and checked it out and saved us from having everything in the refrigerator from spoiling. As a note, we found Andrej to be timely, very professional, and technically astute. It was a pleasure having him as out repairman."

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Excellent service. The repairman called in advance and showed up on time to remove my old water softener and install the new one. He did a terrific job, explained everythng that he did and showed me how to operate the new water softener. I would highly recommend this company."

"The parts were received as requested and I was able complete the repairs successfully myself."

"I love this company. They sell all the parts you need to maintain all your home appliances. They even had some videos on how to fix them."

"I called Mike to set up an appointment to have our Jenn Air oven repaired. After telling him the error code and description of the issues, he researched the information with the model and serial number. Although we had a scheduled time for a home visit for the repair, he shared with me the cost for repair, how old the model was, and a recommendation. Mike doesn't sell new appliances but recommended that I don't spend the money to repair the model but to buy a new one. I really appreciated that Mike put our best interests first. He could have have moved forward with the home visit and charged me a service call fee. The result of needing to buy a new oven would have been the same. In the three different phone calls, I definitely have an appliance technician I will recommend to anyone. He was professional, knowledgable of the products, and honest. I'm not sure the next time I will need an appliance fixed, but he will be my first call. <br />"

"Excellent service! The technician arrived on time, quickly diagnosed and fixed the problem. Over the years, I've had several home appliance warranty companies. Without question, Complete Appliance Protection is the best one I've ever contracted with. Their monthly price is a little higher than most, but I do have their best protection plan with $0 deductible. You get what you pay for..."

"I called Thomas Service, the only local authorized service provider for SubZero, to come out and address several issues with my refrigerator--the refrigerator motor was running frequently, the gasket was torn and needed to be replaced, and the door handle was loose and needed to be tightened. I spoke with Sharon who called me back in a timely manner to schedule the service call. This was a very good customer service interaction. She was knowledgeable and professional. When I asked about prices, she advised that a certain amount of labor was included in the service call--for example tightening a handle. The technician came as scheduled. He repaired the motor (needed a new fan blade) and replaced the gasket. He did not tighten the handle. When I called to complain, I was advised that he couldn't tighten the handle because it was behind a panel (it is a wood-covered door), and that to tighten the panel at this point he would have to remove the gasket and take apart the door. He did not call about this at the time he was working on the repair. Had he looked at all closely, he would have seen that the back panel already had holes that allowed access to the handle to tighten the screws. My husband fixed the panel--it turned out that he did not have to remove the gasket, and could slide the panel--and I deducted $50 from the $450+ bill for his time and my time spent on the issue. I advised Thomas of my dissatisfaction via email, sent photos of the access holes that should have been very visible to the technician had he bothered to look, and paid the bill. I received an email in response from Mark Thomas: and quot;[W]e did not charge you for the handle repair. The labor you were charged was for the gaskets and the condenser fan blade. Repairing the handles would have been an additional charge as I explained to your husband. If you wish to still subtract $50, that is your choice. I hope you reconsider your decision in this matter.and quot; At that point, despite my irritation, I decided to not respond, and did not write a review. Later in the summer, though, I started receiving monthly statements for the $50. I sent a check, and am now writing what I believe is a very fair and complete review. <br />"

"They were very professional. My appliance is completely repaired and working"

"Order ship same day. Customer service was great. Madeline was amazing at answering my questions and very quick"