
Serving Yelm, WA and surrounding areas
Approved
In business since 2012
Free estimates
Warranties offered
"From start to finish, Patriot Roofing performed brilliantly! Kraig Perry provided the original estimate, which proved to be fair, accurate, and was given without any kind of sales pressure or attempt to "upsell". The contract and financing options were also clear and detailed. When it came to the actual installation, Production Manager Larry Smith did an excellent job keeping us informed of minor delays, and helped coordinate de-confliction with an ongoing fence project. When the project began, Crew Chief Charlie proved to be a talented professional. He and his team worked hard, fast, and smart, and the results turned out even better than we expected. The day after the roof/insulation/vent work was completed, the gutter installation team arrived, and finished in one day. I didn't write down the names of the two-person crew who installed the custom gutters, but the two of them (a woman and a man) were also exceptionally professional and competent. Nicest looking and highest-quality gutters this home has ever had! All additions to the original contract price were clearly communicated; there were no surprises. There still are a couple of items remaining to be completed, most notably replacing the rusted furnace vent pipe, which will be handled by an HVAC specialist. One minor issue occurred when the water heater vent pipe was reinstalled; it was dislocated at the water heater, and so was venting directly into the laundry room. When my wife discovered this late on a Friday afternoon (of Labor Day weekend), I sent an email to the @customer-service address, and received a response by phone within 30 minutes. Steve Campbell promised that a repair would happen that evening. Even though no specialists were available, the Patriot Roofing Production Manager assigned to monitor final completion, Eberardo Alarcon, responded himself, evaluated the situation, explained what needed to be done, and fixed the vent pipe within a few minutes! It's this kind of customer service which distinguishes Patriot Roofing from its competition. Two very minor things for improvement: There were a bunch of roofing nails left on the driveway and dog kennel; (We did a thorough search after the roofing crew departed.) Also, we provided about 3/4 of a gallon of exterior house paint for the couple of new wooden eave vents, but the remaining paint hasn't been returned. We're going to need that to paint the replacement sheathing under the eaves, and/or do a color match. Aside from those very minor issues, we have only great things to say about Patriot Roofing; I've already recommended this company to several friends who are planning to re-roof this Fall."


































