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"Robert was very responsive and reliable. He explained very well with the water flood damage and mitigation/installation process. At the same day. Ros team came to my house to expedite the process of water mitigation and installation of my basement floor. Rob handled the cost estimation very professionally and directly worked with my insurance company to get into the agreement with the final cost estimation. I am totally satisfied with the service from Rapids Flood Team. If any issues with water damage, call Rapids Flood Team. Good jobs, Guys! Kevin & Shu"

"Great service, very fast and professional highly recommend!!"

"Very professional and personable team. Knew what needed to be done and did it within the time stated and for the price quoted. Recommended."

"We had Flood Crew out to help when our hot water heater broke. Bill and his crew were great! From the water remediation to installing a whole new floor in the basement, the crew took care of every step. These are some of the hardest working guys I’ve ever seen! And they don’t play around, they get the job done. I recommend them to anyone needing this type of work done. Thanks a million, Bill & crew! ???"

"Wonderful and caring service from Joe and Frank!"

"I contacted Greg on a Sunday asking for work to be performed on my day off. I needed the carpet cleaned in my whole house. I have two dogs and 3 cats so when they have accidents it can get pretty messy. They arrived on time and did a great job. Greg and his staff were very friendly and professional."

"They demonstrated EXCELLENT Customer service. I highly recommend this co.pany."

"Rick updated me on options and possibilities of mold issues. I decided my mold issue was localized and that a site visit was not required. Rick was very helpful and kept in contact as promised."

"Company was very responsive and worked around my tight schedule. Company did an excellent job on the carpets and would use again and refer freinds as well."

"I purchased an Angies List deal of $99 for $200 in services.  When BF carried out the estimate, I gave them two jobs to quote: a clogged drain and a leaky hose bib.  The fellow who did the estimate told me they could do both jobs for just $59 (on top of the $99 I paid for the $200 deal).  I scheduled the service based on the quote.
I was given a service window of 8 am to noon.  The BF plumber was a no show during the window.  When I called to find out what had happened, I was told he was on his way, picking up parts, would be here soon, etc.  The BF plumber finally called me an hour and a half after the window had closed to tell me he would come in another 25 minutes.  I had to go to work, so I canceled the appointment.  When I called BF to reschedule, I learned that the plumber didn't have the clogged drain on his service ticket.  When I asked to see the service ticket I learned that the price quoted for the hose bib on the ticket was the price the estimator had quoted for the two jobs (bib and drain).  To make matters worse, someone had forged my initials on the service ticket.  BF told me they would deduct 10% from the price for the inconvenience of the no-show.
To minimize cost and my future dealings with BF, I asked them to drop the bib repair and just fix the drain during the next service call.  The second plumber showed up early, which is the only reason I didn't give BF an F for punctuality.  He fixed the drain, which cost me $79, since I had already prepaid $99 for the $200 deal.  BF never mentioned the 10% adjustment, nor did they offer to refund me the unused credit on the deal.
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