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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Rock Solid has done tuck pointing on our 1935 brick colonial house 10 years ago and they were great. The repair work is still holding. Fastforward 2022, RS came back to work on redoing the bricks on back patio. Just as before, quality is great, price point is good and time estimate accurate. James Walsh is patient, answers any questions before starting projects. It was a pleasure to work with him and his team. We highly recommend Rock Solid."

"Pat thoroughly inspected the property inside and out and made holistic recommendations to solve the suspected water problems. He was very professional and took time to explain his recommendations and considerations. Unlike the other companies I met with, he also provided options depending upon my budget and desire to start small or big and was willing to recommend a contractor to take down and rebuild the finished part of my basement. Overall estimate was comparable to others, approximate cost was for full basement and several windows. I ended up choosing a different company but the choice was close. I'd recommend contacting Arid when considering basement waterproofing.
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"Repaired a concrete foundation that was cracked all the way through. Repairs went smoothly with no inside cracking or damage."

"From first visit by Russ where the process was explained in detail with a nice video shown to the day the work was done by two very professional men (Juan and Miguel) everything was first class. The men put plastic down from front door all the way to the basement where the waterproofing a crack was done and when they left it was as if they had never been there(except for the well done job) After watching a video I did get a voucher with a $100 discount which was a nice touch!"

"Aaron Lenker add Corbin Gillichbauer of Groundworks leveled concrete walks around my corner lot in Montoursville Pa. They arrived around noon time and were finished about 5 1/2 hours later. They did their work very professionally. They did an excellent job. I would rate their work 5 of 5 stars."

"Quality of work from WC Landscape and Masonry is top notch. Wilson, the owner of the firm, is very courteous, extremely responsive and does not need constant follow up for the work to be delivered. His crew too, model this behavior. This is the only firm I have hired for work on my properties since 2018 and not even once have I had any reason to complaint."

"Tim, Jake and Jesse were phenomenal to work with! They performed structural repair to the box beam and main beam. They showed up early everyday and worked diligently to finish the job to a high quality standard. Their customer service and reliability can't be beat. I would recommend Diggs to anyone with foundational repair needs!"

"As I did the first time I used Bob Lindsay's company, I waited six months to write my review. After withstanding nearly 13" of water from Henri and Ida, I cannot recommend this company enough. We used Bob at my first house and decided to use him again when our final walkthrough of our house revealed a wet carpet in the finished basement. Bob's guys replaced the shallow existing window wells with much deeper, galvanized ones, backfilled them with stone and piped them into a perimeter channel drain that was then flashed and cemented to the basement floor height. The sump pump pit was installed and a battery backup system was provided and wired in. The outside grading around the window wells was also redone to slope any surface water away from the foundation. Due to our Radon mitigation system, a polyurethane caulk was also used to seal the system. We remained absolutely bone-dry these last few weeks despite rain falling at 2-3" per hour in some cases. The work is efficient, his guys are extremely friendly and skilled, and despite the messiness of the job, they do a fabulous job cleaning up. There is a certain peace of mind that having this type of work done provides, and you cannot put a price tag on it, especially if you plan on finishing (or refinishing) a basement. At the end of the job, Bob was even kind enough to have one of his guys tie in a 2" piece of PVC from the floor with a cap (which I then drilled a hole in) so I can run my dehumidifier constantly without ever having to empty the bucket. We have since refinished our basement to our liking and know for certain that this was the best home investment we could have possibly made. A friend of ours has also done her entire basement with Weather-Tite and had an equally wonderful experience. Thanks Bob for saving us not once, but twice."

"Alex was amazing!! We had a crack in our foundation that another company attempted to repair numerous times. We were fortunate enough to hear about ProSeal and I am happy to report not only did Alex repair the crack to near perfection but the work was done timely, neatly and his customer service skills are top notch. I would HIGHLY recommend ProSeal for all of your foundation needs."