Get matched with top foundation repair specialists in New Rochelle, NY

"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"James and his coworkers did a wonderful job. Rock Solid installed a concrete patio for me and they did it in a timely and professional manner. I am very happy with their work and I would use them again and I would recommend them again."

"This is difficult task & I was really impressed by their work. They completed the job in 2 days."

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"They did an excellent job of fixing a water problem that we had our garage. I am pleased with the results and highly recommend them."

"Aaron Lenker add Corbin Gillichbauer of Groundworks leveled concrete walks around my corner lot in Montoursville Pa. They arrived around noon time and were finished about 5 1/2 hours later. They did their work very professionally. They did an excellent job. I would rate their work 5 of 5 stars."

"Tim, Jake and Jesse were phenomenal to work with! They performed structural repair to the box beam and main beam. They showed up early everyday and worked diligently to finish the job to a high quality standard. Their customer service and reliability can't be beat. I would recommend Diggs to anyone with foundational repair needs!"

"As I did the first time I used Bob Lindsay's company, I waited six months to write my review. After withstanding nearly 13" of water from Henri and Ida, I cannot recommend this company enough. We used Bob at my first house and decided to use him again when our final walkthrough of our house revealed a wet carpet in the finished basement. Bob's guys replaced the shallow existing window wells with much deeper, galvanized ones, backfilled them with stone and piped them into a perimeter channel drain that was then flashed and cemented to the basement floor height. The sump pump pit was installed and a battery backup system was provided and wired in. The outside grading around the window wells was also redone to slope any surface water away from the foundation. Due to our Radon mitigation system, a polyurethane caulk was also used to seal the system. We remained absolutely bone-dry these last few weeks despite rain falling at 2-3" per hour in some cases. The work is efficient, his guys are extremely friendly and skilled, and despite the messiness of the job, they do a fabulous job cleaning up. There is a certain peace of mind that having this type of work done provides, and you cannot put a price tag on it, especially if you plan on finishing (or refinishing) a basement. At the end of the job, Bob was even kind enough to have one of his guys tie in a 2" piece of PVC from the floor with a cap (which I then drilled a hole in) so I can run my dehumidifier constantly without ever having to empty the bucket. We have since refinished our basement to our liking and know for certain that this was the best home investment we could have possibly made. A friend of ours has also done her entire basement with Weather-Tite and had an equally wonderful experience. Thanks Bob for saving us not once, but twice."

"I interviewed a few people before making my decision using Rok and Iâ m glad I did. I did a complete gut renovation and he basically made my revision come to fruition. Even with the delayed/problems with renovations he always kept me informed. U told me he would always have someone at my house working and that he did. Not like the contractors Iâ ve worked with in the past that say that but then once they get the job.. the â oh someone would be thereâ and no one comes. I had a leak issue and he made it to my house 10 pm to assure it was taken of. Roc is reliable and hard working."

"One of concrete blocks in my back yard has sunk and tilted. Yard floor was uneven which was a tripping hazard. In addition the rain water accumulated and was not draining properly. Mr. M. removed the old concrete block, made sure the pitch was right and installed new drain. This was only one part of the project. He also replaced parapet tiles on my garage, fixed all the cracks on the garage walls and painted. All work was done in timely manner and very efficiently. I appreciated the flexibility and option to add small projects as we went along. I am very happy with the outcome. Will hire his company again."