Get matched with top fountain and pond pros in Warrenton, VA

"Amazing. They arrived when they said they would and did a better job than I expected. Hardest working crew I've seen. Will definitely have him come back to do more work. Price was reasonable as well."

"A GREAT EXPERIENCE!! We went on Angie's List and found The Pond Doctor and read the reviews. We contacted Mark King, the owner, and described the work we would like done and sent him pictures of our garden pond. Mark responded right away and explained the steps needed to clean the pond and outlined what his company would do and he then provided us a cost estimate. We felt comfortable with selecting The Pond Doctor and Mark placed us on his work schedule and a few days later Jeremiah, the foreman, and his crew arrived. Everyone on the crew was polite, professional, and experienced and quickly tackled the large job ahead of them. The end result - our pond looks wonderful. After removing all the muck, the pond and waterfall were power washed, vacuumed, and the pond refilled with clean water. The pond looks as good now as it did 20-years ago and we owe it all to The Pond Doctor!! It's easy to see why The Pond Doctor is "A" rated and received Angie's Super Service Award. We feel fortunate to have found The Pond Doctor and to have had the opportunity to work with Mark and Jeremiah and his crew. We highly recommend The Pond Doctor as your "go to solution" for any garden pond projects and needs."

"Backyard Ponds is magic. I have a small backyard pond,stream and waterfall that have been
leaking for years. Various workmen had poured concrete into it, slathered mortar
between stones and sprayed special waterfall foam all over the sides of it. My
pond, stream and waterfall continued to leak. Hilary of Backyard Ponds looked at it for a while, moved one
stone and fixed the leak. How did you do that! I yelled. Well after you work on
enough of these things you get an eye for what the problem could be. Then she
vacuumed all the mud that had been clogging the pum , reattached the waterline
and pump that I could never get to stay together, restacked the rocks along the
edge of the stream so they actually sat on top of each other instead of sliding
down at all angles, and added a few strategically placed rocks to hide the pump
and waterline and cover the rubber sides of the stream. She added a regulator to
the water line so I could make the water run fast and slow. And more. I have had
a pond and stream for fifteen years, and many people have worked on it, from
expensive professioanl landscapers to guys I would swear the contractor picked
up off the street corner. The difference in using someone who specializes in
ponds is stunning. Backyard ponds is
magic.
"

"Absolutely excellent results. Artistic composition. Very nice builders. I was so pleased with the results that several months later I had a second pond constructed. Hire with confidence!"

"Very prompt and project done on time!"

"I have a large yard about .75 acre and needed help with leaves this year. Legend responded to my request with an emailed estimate and scheduled to perform the work within a few days. The work was done well and on the day scheduled. Once work was completed I was emailed an invoice and I paid online. Legend was very responsive to communications and during the pandemic an excellent contactless service for leaf removal."

"I recently tried a new power washing service and was pleasantly surprised by their precision. They worked diligently until the entire process was completed to my satisfaction. I was happy with how everything looked new again. Highly recommend trying out their services."

"Up until contract signing this company was amazing. They sent out estimators on several different occasions when I changed the parameters of the project, they would answer calls immediately, or respond to emails promptly, but that all changed once I had signed on with them for the project.
Starting the second day of the project (which was estimated at two weeks to finish) there were problems, mainly that no one showed up. Thinking that Maxsell knew what they were doing I did not inquire why they had not shown up, or communicated any reason why they were not there. The third day was the same story, no workmen showed up and I received no call/email/text about why. On the fourth morning I tried calling, emailing and texting, but got no answer until the end of the day letting me know that the mason had called in sick (no masonry work was actually performed until several weeks later).
Around the fourth week I was contacted and informed that they had chosen a different product and that they were loading it on the truck at the moment, but they had never discussed using a different product, and after I looked it up I found out that the new product did not include any of the warranties that the original had. Needless to say I was upset, but with a written guarantee from the company I felt I could let this slide.
Over the course of the six week project (I was told that it would be two weeks at the most) I spoke with the contractors less than a handful of times, mostly because they would not answer calls, the voice mail boxes were full and messages could not be left, and when contacting their office they would only reply through text or email.
So if you can wait 4-5x the estimate they give you, and you don't mind never being able to contact them, these are the contractors for you.
"

"We really appreciated Suncrest and we will definitely work with them again.  They were honest, fair, competent, professional, quality-minded, and friendly.  They were invested in the success of the project, not just doing what we asked, but really thinking about it, and helping us make hard decisions along the way.  Throughout the project, I felt like this was a partnership in which we and the builders were a team, all working toward a shared goal, which was an excellent quality job at a very reasonable price.  I am delighted to say that this was achieved. 



On a big project, you end up making a lot of decisions halfway through, because that is when you can most easily figure out what you want.  In these instances, Suncrest was always very adaptable, accepting our new requests graciously, and re-planning their schedule frequently to make it happen.  I always felt that our change requests were priced fairly.  That was a big deal to us.  When you're in the middle of a big project, you feel really "stuck" in terms of negotiating power.  Costs were always clearly explained, and the pricing structure was always applied consistently, so as a result, I never felt railroaded into paying too much for anything.  When a big work package had to be done outside Suncrest by a specialist company, John (the owner) would sometimes recommend that we work directly with the subcontractor--either his suggested one, or an alternative if we preferred--rather than subcontracting it himself and taking a cut of the proceeds.  That saved us money, and gave us more control.  When there was a problem or miscommunication, which happens in any project, occasionally John would just take care of the problem at his own expense.  Other times he would negotiate very respectfully, to a mutually satisfactory outcome.  I never felt anyone was taking advantage of us.  In sum, I felt that Suncrest was very fair, and really appreciated that.



Another positive that really stood out was the professionalism of the workers.  Most of Suncrest's people had many years of experience.  Some even had college or associates' degrees.  Generally each specialized in a discipline (framing, plumbing, carpentry, painting) and was very good at it, and quick.  All were friendly, professional, respectful, and results-oriented.  They were also pretty clean and tidy.  Construction always makes a mess, but the workers kept this to a minimum.



I'm an engineer, and when choosing a vendor to build anything, we have a saying--"good, fast, cheap: pick two!"  You will never find a company that reliably gives you fast, cheap, high-quality results, so think carefully about which area you want to compromise.  For us, quality and cost were the 1st and 2nd priority.  Time was 3rd.  In our project, the work did not always proceed as fast as we would have liked.  Sometimes this was because Suncrest is not a huge company, and they had to juggle a limited staff among a lot of jobs.  Sometimes it was due to factors outside anyone's control, like permit delays from the County, or the difficulty of building on our lot, a steep hillside, which really complicated much of the work.  Finally, sometimes the delays were our own fault.  Suncrest often had to wait for us to buy materials for them to install, or to authorize them to proceed when our finances were tight, or (most frequently by far) to make decisions or draw sketches of exactly what we wanted them to build. 



For anyone considering working with Suncrest on a big or small project, I would offer the following advice:



1) If quality, fair pricing, customization, and a good, honest working relationship are the most important things to you, go for it!  In those respects especially, I really do not think you could find a better builder than Suncrest. 



2) Construction and remodeling involve a huge number of details that have to be communicated and coordinated between you and the builder.Suncrest is pretty organized, but still, things can easily slip through the cracks.  Once your project is underway, you will have many informal conversations about the work with either John or a project manager (Bryan in our case)...but usually not both.  If they are not taking notes at the time, or even if they are, you may later find that they have forgotten about some of the things you discussed, or, have not communicated certain tasks to the workers.  You may also forget to follow through on commitments you made, like buying hardware or making key decisions, which might be dependencies for them to continue work.



Here is a method for solving those problems: 

* Summarize your discussion in a concise email. 

* Send this email to both John and the project manager. 

* Print out a copy and leave it on the counter for the work crew to see.

I started doing this more often toward the end of the project, I think that when I did, it really helped us all stay on the same page. 



In sum, I would absolutely, without hesitation, heartily recommend Suncrest Builders.

"

"Plumber they scheduled was on time, in identifying uniform, professional and did a great job. I was hoping a bigger issue didn't exist as the sink was backing up/ not draining water for several weeks. He also had the correct replacement part in his marked truck. Scheduling was efficient and faster than expected. Just thought the price was rather high for the work being asked done. I asked for the free estimate, and discovered price lists are established by company only once the plumber was onsite. Unfortunately, trying to get anyone else's opinion on such a small job was proving difficult because the risk of not doing the work once on site is not something that many will bother with doing in person.
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