
Serving Mars Hill, NC and surrounding areas
Approved
Emergency services offered
Warranties offered
Credit card accepted
"We previously used another company for tuneups. When I called to ask them to send someone out because the air upstairs was cool, (on the warm side) but not cold, the receptionist said that's because it's a heat pump. I tried to explain to her that it had previously been cold but again she said it would just feel cool. I wasn't going to argue, their loss. I called Comfort Central after looking at the reviews on Angie's list. Kevin and his son came out and all I can say is, unbelievable service! We had the upstairs and downstairs units serviced. They were here approx 2.5 hours for the tuneup! They really took their time. Other company in and out in 15 minutes for the tuneups. Also, the unit upstairs has also never heated in the winter. The other company told us the upstairs unit was too small and it needed to be replaced. Kevin, the owner of Comfort Central said it was the right size. A LARGE loss of freon was the culprit for the cool air. Kevin said that sooner or later the upstairs outdoor unit would need replaced due to the amount of freon lost. Also, the capacitor needed replaced. There was no pressure, gave the option to refill with freon or look at a new unit. Told them they would have a decision the next day. Decided to put in freon for the time being and replace the capacitor at this time. The nicest tech came out, tested the unit again just to make sure and we were up and running in an hour or so. The upstairs is now colder than EVER before and the unit doesn't run constantly. This is an A+++ Company! Owner, technicians and office staff!!
** As a side note for women - Although my husband was here, they also talked to me. I didn't feel talked down to, or ignored/annoyed when I had questions. I also feel very comfortable that they would have given me the same price as a single woman, as they gave my husband. I know this is important as sometimes we don't know much about fixing mechanical items and we do get charged a higher price than men. Very courteous and trustworthy gentlemen!
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