Get matched with top furnace / forced air heating system install or replace pros in Woodland, MI

"Matt was great! Fixed our furnace and gave us great options for a whole home humidifier!"

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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"What started as a service call for my furnace that wouldn't start evolved into a full system replacement. Techs Paul & Dallen arrived within a few hours of my initial contact, and had restored heat within a couple more hours. Due to the age of my system and other developing problems they detected, they recommended meeting with their Home Comfort Advisor for an estimate. That appointment was made on the spot and Duncan came next day. If I have a word of caution, it would be that this IS a proficient salesman. He examined the system and home, discussed options and had me signed up and financed within 3 hours. The Grapids team arrived next morning to install furnace, AC and water heater. All was done in a day, and is working great so far. Other reviewers have called them "pushy;" I'd call them a local company doing their best to survive during trying times."

"Very professional and he went out of his way to get the furnace repaired."

"My wife and I are first time home buyers and this was our first project. His business stuck out to me as he is an actual licensed mechanical engineer with a wealth of knowledge and experience. Dale installed a new central air unit, tankless water heater, wi-fi thermostat and brought our furnace up to code to pass city inspection. He always answered his phone/returned messages and showed up when he said he would. Absolutely fantastic to work with."

"The new water heated was the same size and type (natural vent). Also, the original water heater had been installed to code, so the replacement was very straight-forward. I called, and they were here in less than 1 hour. The price did not break done the separate costs (ie water heater, labor, and materials), but was simply a total of $ 1290. The price did include the building permit from the county. They also had a $ 50 coupon on-line that I used, so that helped with the cost. The price was a little more than I had anticipated, but when I called another company they said it could be $1900 to $ 2500, so I went with Hedlund. The plumber was on-time, and very professional. Everything went well, and he was done in about 2 1/2 hours. I would likely use them again, but I would also check around to verify the price is reasonable."

"Kevan did a wonderful job cleaning the air ducts in my home. Very professional, prompt, clean and very personable. Highly recommend, will gladly refer him and will hire him again when needed."

"Thank you. I ended up with a furnace and air conditioner properly sized for my house, which has dropped my utility bills (so far) by $100 a month. They also came up with a great plan for a steam humidifier to address my breathing problems, and truly the air is cleaner than it used to be. I have been able to discontinue using most of the extra HEPA units I've been running, which once they are all off may increase the savings to $200 a month. Thanks for really figuring out what I need! I will be back if I need anything else! Note: final calibration of the steam humidifier will occur after our water softener gets fixed, for the obvious reason. I totally trust them to come back and finish up that little bit!"

"They did a great job on putting the heater and cooling system in. Cleaned up great. My cooling system just does not keep up with the hot weather for some reason."

"I was having a problem with MS Office not responding and other files being very, very slow to open. Jim started looking for the cause right away. He did numerous checks for viruses, malware, and various other things that can go wrong. He vigorously pursued a resolution pretty steadily for two days before determining it was a malfunctioning external backup system that was causing the problem. With that finding, he promptly got my computer running smoothly and very fast again. He made two trips to my house; on the first one, he had to cross a sheet of ice in my driveway. Jim is a very capable and experienced computer analyst that will get after your problem because he fully understands the importance of, and the need to have a working computer in the house.
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