
Serving Niagara Falls, NY and surrounding areas
Approved
In business since 1974
Free estimates
Emergency services offered
"It came to no surprise to us, that the 3" copper sewer drain failed since we had previous plumbing failures in our 37 year old Marrano House. The failure occurred at the 45 to 90 degree fitting joint where a hole had actually broken through the copper pipe. Contacted ROY's Plumbing since they had taken over for Douglas Plumbing located in Orchard Park, NY of which we were previous customers. Douglas was very good at what they did and reasonable! Prior to contacting Roy's Plumbing, consulted with Home Depot's plumbing adviser who convinced me to hire a plumber to effect repairs. DYI parts cost consisting of $20 in plastic fittings, $12.00 in Schedule 40 pipe, two rubber sleeves with clamps ($14.00) and glue about $10.00. Biggest concern was the introduction of sewer gas into the basement during the repair. I was pleasantly surprised that Roy's could be out the same day. There was an $29.95 upfront service call fee if the work was not to be done. Roy's was punctual and the bad news was given right away. Repair was to cost $355 flat rate. However, the repair used the same fittings as noted before except the clamps were a bit heavier than the ones at Home Depot maybe adding to the cost an additional $20.00. The job took 1 .25 hours to complete. However, still had to pay the $355. Note the tech was not about to remove the $29.95 charge until I had mentioned my conversation with the telecom operator. Overall, the job was done on time but at a very high price. The job should have been priced out at around $240.00 assuming tech's time, parts and company's burden. Before having work done by Roy's, recommend shopping around to find a more reasonable plumber."





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