Get matched with top septic tank and well pros in Gaffney, SC

"THEY WERE VERY PROFESSIONAL AS WELL AS PERSONABLE. THE WORK WAS DONE WITH CARE AND CAME OUT WELL. RUSS TOLD ME EXACTLY WHAT THEY WERE DOING AND FOLLOWED THROUGH. I WILL TELL OTHERS ABOUT THEM."

"They came out on a Sunday because I had no water. They are so nice & helpful. My tenant left and turned off the water because the water line was leaking when the water and ice tube was removed. There was no shut off valve upstairs so the repair man went to purchase the part and came back so I could have water. He replaced the filter which was clogged and increased the water pressure. These are the same guys who replaced my tank a couple years ago. Very dependable. I highly recommend."

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Benjamin Franklin's technicians performed outstanding service, installing an entire new and superior tankless hot water system, replacing our inferior and dangerously flawed tankless system that no longer performed. The lead technician was up front regarding the reasons for replacement, the cost of replacement, as well as less expensive alternatives. After we decided to replace with a new tankless system and because of the price point, the lead technician suggested time plan payment alternatives which was very helpful.

The day of installation, the crew arrived on time as promised and suggested that the unit be placed on the outside of the house instead of underneath in the crawl space, allowing for easy access for maintenance and trouble shooting as well as for safety. An excellent suggestion since the old tankless system had been installed against a wall in the crawl space underneath our bedroom floor which the lead technician noted, would have been bad for us if the corroded pipes had started leaking gas! Anyway, the entire job was completed without a hitch and again right on time as promised.

The new system has been working perfectly for six months now and we could not be more pleased! I would highly recommend Benjamin Franklin and their technical crews to anyone with plumbing issues - two thumbs up!

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"I had an excellent experience with Polar Plumbing and would confidently recommend them to anyone in need of plumbing services. From the first phone call to the completion of the job, their team was courteous, efficient, and highly professional. The technician arrived right on time, quickly diagnosed the problem, and clearly explained what needed to be done. I appreciated the honest communication and the transparent pricing?there were no surprises, and the work was completed within the estimated time frame. The quality of the workmanship was outstanding. Everything was done neatly and with care, and the plumber made sure everything was working perfectly before leaving. They even cleaned up thoroughly afterward, which I really appreciated. It?s rare to find a company that combines reliability, skill, and customer service so seamlessly, but Polar Plumbing absolutely provided."

"Top notch customer service and professional installation and finish of job. Highly recommend!"

"Well. Options shared and efforts made to minimize cost."

"Both times they were prompt, courteous and helpful. After servicing when my toilet was gurgling, I had a long conversation with Erin at the office and she was very informative and helpful in trying to decide if it was a plumbing issue or a septic tank issue. She recommended some plumbers and one came that afternoon and addressed the issue. I was so thankful that she spent time on the phone with me, helping to problem solve this issue."

"He is a very professional person, very nice, he is punctual and he did the job very well, and we were pleased."

"Got the job done but very expensive"

"I had three interactions with this company. First, on Thanksgiving Day, one of the owners of the company responded to a call and helped troubleshoot a problem over the phone. Second, a service person made a repair to the well system. Third, an office manager called me for payment. In all interactions, the company representative was courteous and professional. The repair made, replacing the pressure tank, was completed well, though in my opinion, very overpriced. However, the repair technician said there was an additional problem in the well, and that if it was deep, they could not fix it. I had to call a second well company to make that repair (Claytons in Fountain Inn, who came quickly and made the repair for a very good price). I think it was reasonable for Pretty in Pink to defer this problem, though it turned out that the well pump was not deep, 80 feet. Bottom line, this company's people were good to work with. However, for well work, they are not able to complete my full service, and I think their rates are too high."