Get matched with top septic tank and well pros in Worton, MD

"Ryan came around 8:00am, gave an estimate and finished the project around 10:30am. He was friendly, professional and cleaned up the area before leaving. The project cost $1725 including a 6 year warranty on the water tank and a 2 year warranty on parts."

"Prompt response to request, on time for scheduled service, said he would return on Monday to finish up and even though our streets were not plowed (and he knew it), he returned at the time he said he would and completed the job. Courteous as well. Would highly recommend this company to anyone needing plumbing service."

"Wilson prepped the pad for our barndominium, installed our bioswale, helped with tree removal, Installed our septic, and did our driveway for our custom home build. He was great with dealing with the county for us and made things smooth and easy. All work exceeded our expectations. Great guy and it was great to support a small local family in our area."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Hague was very quick to respond, give estimate and do installation of our hot water heater. They even suggested that I contact previous water heater company for possible warranty and it was covered !"

"This was an answer to prayer as far as I'm concerned. My home warranty company assigned L&M to me because my pressure tank/well pump kept tripping the circuit breaker. Not only did Dan come right away but he diagnosed the problem immediately and actually had the parts WITH HIM to replace both the well pump and the pressure tank. He worked with my warranty company for approval and finished the job in just a few hours. I am still in shock and very thankful. He was polite, did high quality work, made sure everything was working properly and most of all, I appreciate that he recognized my need as a customer and placed it as a priority. I have worked with three other well related companies (Allied, Hague, Phelps) over the past eight years and felt like they ran all over me and were a huge disappointment. L&M doesn't. He is a good guy who puts customers first and charges a reasonable price. From what i have heard, the other well companies have increased their rates during the pandemic whereas he did not!"

"Called me immeduately, ended up not needing septic, but an excavation work to clear the lot. Two days later, after a cancellation that cleared his calender for our work, he spent a full day and a half to completion. Recommend highly, pleasant, knowledgeable, and very kind."

"They have been excellent. I was working with Clean Delaware and was to the point of replacing my system (~$30K). Andrew was able to bring my system back at a fraction of the price. I am so thankful I called them before I rebuilt my system. I would highly recommend this team!"

"Very knowledgeable and professional. Diagnosed and replaced my well pump and bladder tank in a very timely manner and had a great price. Would highly recommend"

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."