Get matched with top pool builders and installers in East Otis, MA

"They only install pools they sell. They seemed nice though."

Venus Pools & Renovations Inc is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interested, and make their concerns the basis of our business. 5 years of experience

"The customer service was excellent. Their work was outstanding and I was very pleased with the vinyl pool liner!"

"First, the liner is really beautiful and seems to be very well-made. Second, they did (eventually) make it right. But, we really lost most of our possibly last summer with the pool. We signed contract for a new liner on 5/31/19. We were not in a rush - did not need it by July 4th, but salesman put to install by July 4 if possible. Good price - within our budget. Install was done on June 28 - and we paid entire balance at that time (as required). NOW - they have your money. A few days later, when the pool was full, the liner was pulling away from the pool wall all along one side. This was the original reason I replaced the liner, FYI. I called and spoke with customer service who reassured me that this happens, it is not uncommon, I do not need to empty the pool and that someone would be coming within a day or two to perform a **re-snap** I was told someone would be coming on Friday July 5, then Sunday July 7 - and no one came. Someone finally came July 9th (with no courtesy **we are not going to make it** calls in between mind you). Upon examining the problem, that person, who was not the same person who installed the liner originally, pronounced that the liner was probably the incorrect liner for my pool and also the installer had not done a proper job. I was told the pool will need to be emptied more than halfway for this to be fixed but **I am busy this whole week so cannot get to it until maybe next week** I was told that the original installer should be held accountable and have to come to fix it. Oh, and by the way, this person actually had the nerve to tell me **but do not tell them I told you all this** Of course, I told him **it is the FIRST thing I am telling them, and I am dialing them now** This person then left me without resolving a single thing. From there, I played phone tag with customer service woman (who honestly tried her best), spoke with the Operations manager who said we would get a new liner, and finally got to a VP, who told me that my new liner was in and that when we were ready, after the season was over, they would install it. Again, we were told it was safe to swim; but really, it is not like I would invite family or friends to swim when I felt like we all had to be **careful**. I was told to reach out when we were ready to close, and they would schedule the installation. So I did (reach out) and what do you think? I was told the liner would take 3-4 weeks to be made. After the VP had told me it was already in-house. No surprise there honestly. So, eventually the liner was in, and we scheduled the day for the installation (by the person who originally installed the last liner - I know - I like to live life on the edge - and guess what? He did not show up the day he said he would. This, after my husband spent the entire week slowly emptying the pool to be ready for the installation. So, finally, the liner was installed, and we closed the pool. I told the VP I was waiting to submit a review. So here it is. I honestly do not know if the liner is the right one - the pool is closed, but in the Spring I am praying I do not need to deal with these folks again. I think I would rather take the pool down. In summary, OK customer service (she tried and was, initially, quite responsive); LOUSY service; GOOD value for the liner, which is beautiful."

Greystone Pool and Spa has become a leader in the area for pool and spa service. They also specialize in seasonal opening and closing pool services. Call today for great and prompt customer service!

"CHW was very responsive to my claim (swimming pool circulation pump failed). However, CHW was unable to find a local service provider. After 10 days, my pool was experiencing an algae bloom and I needed to do something quickly. I found a service provider who fixed the pump (bad capacitor) for $50...just a few dollars more than the $45 that would have been out of pocket for a CHW agent to fix the pump."

"We recently took down our above ground pool and the electrical wiring was lying around in the lawn area. Called Bill the week before. He put me in for next week. The electrician was on time. Explained me what needs to be done and also told me how much it is going to cost. Finished the work in 30min. Hauled the unwanted material in his truck. No mess was left behind. They charged me for a regular service call. Luckily I had an Angie's List coupon which saved me some money. Very satisfied.
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At SSG Pools, we have reinvented the gunite swimming pools building process. We refuse to outsource a single phase of construction on our pools. Serving all of New England, we are a Massachusetts pool builder offering building and maintenance services in both the residential and commercial sectors. We are the largest gunite swimming pools builder in New England. On an average day, we dispatch 180 employees and 80 trucks. And in total we have over 120 trucks and pieces of heavy equipment to make your dreams a reality.\n\n. We are now recognized as the 14th best pool builder in the nation and 1st in the New England region by Pool and Spa News. Our structural integrity practices and experienced staff have been setting the standard for gunite application for decades. We have offer the best warranties in the industry for all of our work, and even have a transferable lifetime warranty on the gunite shell of our new pools!\n

"They sent someone out to come fix it. I go online when I have an issue, instead of calling. It is very easy. You go online and tell them what is broken. The respond with who will be coming out within 24 hours. They have different plans for different amounts of money. I have my house and pool covered. I pay a $75 copay a month. I have had them for several years, and have never had an issue."

We pride our company on reliability, great communication, integrity and quality work. We are experts in our swimming pool vinyl liner replacements and will do our best to keep you as educated as we can on your particular task or project. We look forward to working with you.