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"Very responsive, clear and professional. Gave me information I needed and then some."

"Very professional and great company from start to finish highly recommend. Couldn't be any happier. 10 out of 10 from us"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Professional and efficient tech."

"Would happily hire these guys again. High quality of work, work done in less than projected time, reasonable price, and ve et profession. We have recommended them to several friend."

"Patric and crew did an wonderful job on our new patio. Even though we had some weather related setbacks, the job was completed before Memorial day as promised. We had so many positive comments in regards to the style and thickness of the stamped concrete design during our Memorial day picnic. We will enjoy our backyard for years to come thanks to PGS!"

"This past fall we had the front and side landscaping of our house completely redone by White Oak, and we are extremely happy with the result! After speaking with several landscaping companies the decision to move forward with White Oak was very easy. They got back to us very quickly and came to the house to discuss the project in detail. Both Shannon and Matt were very responsive with inquiries, including stone and plant selections based on our preferences. They also put together a render and discussed all details before kicking off the project. As part of the project they had to relocate some sprinkler heads, something that other companies would not do. Hats off to Shannon, Matt and the rest of their team - they are punctual, friendly, and hardworking. I highly recommend them and will certainly reach out to them for future projects!"

"Septic tanks were left exposed, site was a mess, and vent pipe was not at the required height. We talked with him a month before we anticipated water connection, so he knew our timelines. We attempted to contact him every day for a week to schedule final inspection after water was connected, but got no response. It took two emails from the city for him to sign the certificate of compliance."