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"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"An amazing, super nice guy to work with...great communication and design ideas. I've never seen someone (and his crew) work so hard to complete a job! I would hire again in a heartbeat."

"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"Seddik and his crew did great work on my house addition. The constant communication and attention to detail made the evolution stress-free. We were able to move back in a week earlier than initially quoted and the final cost was within a few percent of the estimate, mostly due to additional touches we added on during the build. He was also extremely responsive to any issues that popped up after the job was finished to make sure everything turned out exactly like our family wanted. Can't recommend them enough to friends and anybody else who will listen."

"With so many scams these days, it is hard to trust people. You can 100 percent trust Scott and his team. From the beginning of the process, Scott and his team surpassed my very high expectations. Scottâ s communication is clear and prompt. His prices are reasonable and payment method is easy. His experience working in the county facilitated getting permits approved. His team of contractors are professional, clean and timely. I appreciated that Scott himself managed my construction. When I wanted to change something, Scott would tell me the implications and then, if I still wanted to go forward, worked with me to make that change happen. When we discovered some unfortunate surprise inside the walls of my house or something went wrong (eg. New window delivered broken), Scott and his team made it right every time. Scottâ s honesty, flexibility, and professional expertise made working with him and his team a sincere pleasure. My experience was so good, I am saving money for my next project with Apollo!"

"We will recommend Installation Services LLC, to anyone who is looking for an experienced, knowledgeable, and honest contractor. It is not easy to find a high-quality/ price service company these days. Corrine, Bud, and their team from the start to the end of our project were very professional, committed, and honest. We didn't experience any hard times with Installation Services LLC's team during any phase of our project, which was an unfinished basement. We are so happy with the service done. Moreover, Bud confirmed the two-year warranty, that it's hard to get it with a contractor. Thank you!"

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"Could not be happier with Jim's work. Remodeled master bath, kitchen, replaced front door, plus several other smaller tasks. Easy to work with. Has a talented eye for style and design. Kept me informed throughout the process. Has experience with the design board in my town (Reston). Never up-charged. I've recommended him to several neighbors already."