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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"They missed the first two appointment they made. The guy showed up and he clearly didn't any have idea what he was doing for this particular model."

"Jared was quick and pleasant 😊 Highly recommend,"

"The only work to date is the contractor supplied information for my review. This information was inaccurate and wrong. No other work has been performed, I directed stop work after receiving bad information and meeting schedules were not kept."

"Tech was great. Polite, informative. I asked for a few days to decide if I want to go thru with a repair or just get a new washer."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"When we decided to do a complete teardown and redo of our kitchen, we knew we needed a full-service company that would manage the process, start to finish. We definitely got that with S&W Kitchens. They took care of every detail and gave us a new kitchen that exceeded our dreams and expectations. We knew we needed a designer that we would feel comfortable working with. Our designer, Laura Scott, listened to us and completely understood our vision. She used her design know-how and considerable talent to pull together a kitchen that is not only beautiful, but incredibly efficient as well. There is nothing better than function meeting form and she definitely achieved that for us. She was attentive to our project throughout the process, checking to make sure all was going well. She went with me to the slab yard and patiently viewed all the countertop options to narrow down the selection. I really appreciated her helpful suggestions and support during the selection process. Picking out the color palette and the various materials for the kitchen was a breeze with her guidance. Looking at the result, we would not change a thing. We were impressed with the S&W planning process where no detail was overlooked. A great deal of attention was given to planning, which we believe is a large part of the success of the project. S&W provided us with full documentation, including all of our decisions, plans and diagrams for the crew, and the sequence of events that would take place over the course of the project. The project stayed on track with only minor delays, resulting in a fully functioning kitchen by the promised end date. Our project manager, Dale Thomas, is highly skilled at managing a project. Not only did he keep the project moving, he used exemplary problem solving skills to resolve issues that came up along the way. He elicited excellence from his crew, trade contractors and vendors. Observing him in action, we came to trust that we were in good hands with Dale and crew. Friends had warned us that a kitchen redo of this magnitude would be a horrible experience. But S&W made it as painless as possible. Before tearing down the kitchen, they moved our refrigerator to the dining room so that we could set up a temporary kitchen to use during construction. They were thoughtful of our comfort throughout the process, keeping disruption to a minimum. The crew was friendly and considerate. They cleaned up at each step of the process and hauled away multiple trailers full of debris. They hooked up our washer and dryer early on to allow us to do laundry at home as soon as possible. Long story short, the experience was far less disruptive than we expected. In a word, S&W stands for excellence. We are glad we went with them and would definitely use S&W again in the future."

"My story is long so please bear with me. My husband broke his hip and ended up having surgery and going to rehabilitation. Our bathroom was not properly equipped to accommodate his needs. I had 7 contractors come to my home and provide estimates to retrofit the master bathroom. To say that their estimates were over the moon is putting it mildly. The owner of Next level Shower and Bath was one of the last contractors to provide an estimate. He arrived on time, was extremely knowledgeable, professional and caring. He and I clicked right away. He totally understood what was needed and provided me with many suggestions. I was so impressed with his knowledge of what was needed to make our bathroom usable and comfortable for my husband who prior to the hip surgery, was using a walker and now using a wheelchair. His crew were top notch. They worked very hard and produced quality workmanship. Tim was on site everyday and constantly checking in to make sure he and his team were exceeding expectations. The end result was awesome. Both of us are enjoying our new SPA like and safe bathroom."