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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Our review is based on the purchase (part 1) for replacing siding for both side of our home. Jacob L. was very professional, on time, and honest. He knows what he is selling. We learned a lot about our home during his presentation. Before we bought our home we paid for a professional home inspection. We thought our house inspector was very good but he did miss something---the siding on the sides of our home was installed extremely bad. Jacob pointed out so much that we just didn't know and should have be caught during our home inpection. Thanks Jacob!!"

"Wonderful! They are very attentive and informative. My new siding and windows look amazing!"

"Siding and gutter work was performed. Installers did an excellent job. All questions were answered promptly and completely understandable. End of the day cleanup was performed daily. Would recommend their services to anyone asking. The finished job is always getting compliments from passersby. I am extremely happy with the finished product. Project managers were always on top of things. Thank you Home Genius."

"We originally had four items on our list. Jesse came out for the estimate and did a quick inspection of the exterior and found several items that needed to be addressed. We ended up having the team tackle all the additional items so they wouldn't turn into bigger issues later. Other than a delay in the start day and a hiccup on the first work day, the job went well. Alberto and Javier were pleasant to deal with, respectful, neat and did a great job on each project. They replaced a piece of trim and the rubber seal on the side of the garage door and you'd never know it wasn't the original piece. They painted the trim and garage door and didn't spill a drop on the driveway. Inside, they laid drop cloths leading down to the basement where they replaced a section of drywall. They covered the entire room in plastic so as not to get dust everywhere when they sanded. After patching the drywall, they painted the entire wall so the patch wouldn't stand out. They moved all the furniture and put everything back where it was when they were finished. When they were all done, you would never have know they were here because they didn't leave any mess behind. We were so glad to have all these little projects completed and done well. This is our second time using JW Home Improvement and we would use them again. We would also ask for Alberto and Javier again. They make a great team."

"Highly recommend. Roofing Pups executed a flawless and expedited roof replacement with the utmost professionalism from start to finish for a reasonable price. Eric, the technician who handled the initial scoping and quoting, was honest, transparent, and provided clear pricing with no hidden costs. Heather coordinated the project and kept me well informed on scheduling and status leading up to installation day. The crew arrived promptly at 7:00 AM, exactly as communicated by Heather, and conducted themselves in an extremely professional manner. Elvin kept me updated on progress throughout the day, and the team shared real-time progress photos via an active link, which I greatly appreciated. The roof installation and skylight replacements were completed efficiently and with high quality workmanship. The crew thoroughly cleaned up all debris and left not a single nail behind—especially important to me with a 3-year-old toddler at home."

"The installation of new vinyl siding was excellent and the finished product looks fantastic. Installation is actually performed by outside contractors, not Power employees. Only issue is Power was supposed to retrieve leftover material but it is still sitting in my lawn two weeks later."

"Every aspect of NOVA Exteriors service and work on replacing our weather-beaten, 15-year old wooden 9-window pane garage entry door with a nearly identical beautiful weather-proof 9-window pane ProVia door was simply OUTSTANDING. Having spent 35 years involved with the design/construction/renovation of hundreds of apartment buildings and residential projects, I don't give out such compliments lightly. Unlike some of our other home improvement projects, NOVA's attention to detail, quality of work, professionalism (including its COVID-19 "cleanliness"), and the finished product were spectacular; its price was just slightly less than what I had guess-estimated in advance. From our only meeting to discuss door design selection, their color-matching process, initial measurement-taking, and contract execution to their subsequent door and door frame weather-stripping installation, caulking, sealing, punch-list completion and debris removal (which work took about 3 hours all on the same day), our project unfolded perfectly and on time; their courteous phone and on-site personnel were also always very professional. After our initial meeting, NOVA's 3-step process was meticulous with excellent attention to detail at each stage. When our project was completed, I was VERY happy that I had used them. NOVA’s highly detailed 3-step process for door replacements for us was as follows: (1) at the initially meeting, you start with door design selection, color scheme matching of the door, trim, casing, door hardware, and doorway frame weatherstripping, and the initial "taking" of the door and doorway-related measurements followed by an on-site cost contract proposal; (2) after contract execution, on a follow-up visit, a different NOVA Exteriors person subsequently re-measures every dimension to ensure the initial measurements’ accuracy; and (3) then a month later, the actual ProVia door was installed along with the perfectly color-matching door frame weatherstripping, casing, caulking, sealant, rubber gaskets, etc. Upon completion, unasked, NOVA gave me a small bottle of matching lacquer or paint in case our door needs a touch-up due to wear and tear. The door itself is beautiful!! Before I chose NOVA Exteriors, a non-Angie's List company and one of NOVA's competitors from Angie’s List came out to do estimates and give me their sales pitches - the difference between NOVA's cost-estimating, door selection and color-matching process, and sale pitch versus those 2 other companies was like watching the Patriots' Tom Brady play against a (bad) high school football team. From the minute that NOVA's highly-professional cost estimator (Rob, that’s you!) arrived with his big box of door-related hardware and weather-stripping options and color matching choices and his catalog of ProVia door choices, I felt very comfortable that our home's door replacement project would unfold perfectly - and it did. Because I found NOVA Exteriors on Angie’s List, and had authorized Angie’s List to give NOVA my cell #, NOVA did leave me several polite voicemails trying to schedule their initial project meeting with me. If you use Angie's List to get cost proposals from different companies including NOVA, please do NOT feel pestered by NOVA's multiple phone calls to you trying to reach you to schedule that initial meeting (but I never felt like that - I knew it was my fault for not returning their polite messages and in hindsight really appreciated their persistence). Due to how Angie's List’s business "works," NOVA just wants to make sure that, before you might meet/select someone else, they at least get a “fair shot” to meet with you to evaluate your project and to provide you with their proposed cost contract. I’m extremely happy that I eventually returned their calls and totally pleased with myself for selecting NOVA for our garage entry door replacement project. NOVA's work product, professional service, pricing, timeliness, and attention to detail are simply the best."

"Great team of profession tradesmen from start to finish with new roof, vinyl siding and trim to include gutters installed. Excellent financing, customer service and quality control."

"Repaired and replaced vinyl siding damaged due to wind storm. Provided a quote and completed the work in the same day. Easy to work with and excellent service."