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"I was charged $395 for a Big Blue filter housing installed by Aqua Clear Water System that replaced one that failed (sprang a leak). (This has nothing to do with the fact I change my own filters so any implication that it does is simply dishonest.) I later discovered that the identical filter housing also manufactured by Big Blue is available at The Home Depot for $69.95 and for $59.95 from Isopure Water. The Aqua Clear price of $395 did not include tools or other parts, nor did it include the service call fee and labor charge of $185. Despite the Aqua Clear general manager’s claim that his service fee is in the middle of the pack for Knoxville, others I called (Pipe Wrench, Hiller and Tennessee Standard Plumbing) charge between $39 and $69 and those fees are typically deducted from the bill. The Aqua Clear service technician told me that because the filter housing was just a few days out of warranty there would be no charge. Despite his good intentions, the general manager told him to charge the entire $395, pushing my bill to $580. So there was no transparent pricing and I did not agree to the charge prior to the work being performed. In fact, I was shocked that I was being charged hundreds of dollars for what is essentially a big plastic threaded cup that sells for hundreds less at other retailers. After some haggling, I was able to get the bill reduced to $480, which I think is still unreasonable. The quality of the work, especially where the technician was concerned, wasn't the issue. I have no problem paying more than is customary for high-quality work I can trust, but I do object to price gouging and deception."

"We made a great choice when we hired Rapid Rooter! Our older home had clogs in the old cast iron pipes. They came out and replaced them in just one day. Great price ,Great service!"

"Got done in one day as he promised. Roy is very nice and a very quick worker. I would recommend him to anyone and we will use again."

"Excellent work and especially the clean up process."

"Donna and Jeff (owners) were hands on supervisors. They both patiently answered lots of questions and provided recommendations and resources out of their scope of business.  I felt confident that Jeff and Donna knew their business well and that my best interests were being well served.  I feel confident that they will respond quickly to any questions that I may have in the future regarding this project.  I would recommend them without any reservation.  I felt like I was fairly treated and charged a fair price for their services and the system installed.  Stated scheduled was maintained with proposed start and completion dates.
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"Javan was awesome. We had talked to a previous plumber who told us we needed a new water heater and quoted over $1,200 for a commercial heater. We had Javan give us a second opinion, and after a quick 5 minute diagnostic he informed us the water heater is in great condition and definitely doesn’t need to be replaced. A simple $15 part did the trick and it started working again immediately. He saved us over $1,000!"

"Clean, friendly and knowledgeable installers. They had everything needed for the install and made sure to clean up after the work was done. Would certainly recommend them again!"

"They were great! Our well water is usable and this is the best system out there!"

"It was great. They fixed the water pumpers in the house. They were very punctual, very polite, always on time and if I had any trouble I would call them right away."

"Jesse and his crew were very knowledgeable and professional.They did a great job putting the roof on and cleaned up Very satisfied with their work.I would highly recommend them.I’m having them install gutters and gutter guards."