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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"John Krause Construction recently replaced my roof. I am very pleased with the quality of the work and the price we paid. Their crew was professional and courteous, and a pleasure to work with. They took extra care to clean up my entire yard and ensure I was happy with the job. I would highly recommend this company for any and all home improvement projects."

"It was great. You can tell that they were master carpenter and did good tile work. They were super professional and I will definitely recommend and used them again."

"Found Sentri on Angi. Jeanette and Violet were very pleasant and efficient in getting a contractor to me in the time frame needed. The contractor was excellent and the roof looks great! I would definitely work with them again if I had additional projects."

"Fantastic responsiveness, especially with the rain coming in 36 hours. Good pricing, good professionalism, highly recommend that you include them in your next roofing project, or at least as one of your bidders."

"Home Genius replaced a roof and gutters on my single family home and detached garage. Each job was professionally done and completed in one day each. The roof replacement required the Home Genius team to remove the snow to remove and replace shingles. This was accomplished with speed and efficiency. The gutters were installed in less than one day and included gutter guards. The roof and gutters both have outstanding warranties. I highly recommnend you consider Home Genius."

"We did not hire Danny as we have a friend of the family that we chose to use for the roof replacement. Danny was friendly and helpful. we would hire him for other work in the future.
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"My husband and I had a lot of questions and discussion with Robert before we made the choice to go with K&R Roofmasters. Robert was very patient and thorough in his presentation of what his company does when replacing a roof and in explaining our options. After his initial presentation, we had many questions before making the decision. (We had a previous bad experience with a different contractor when trying to obtain a roof estimate, so we were overly cautious.) All our questions and concerns were met with patient explanations. Robert was the ONLY contractor that went in our attic to inspect the roof from the underside before giving us an estimate.  When we made the decision to use K&R, we felt pretty confident that we would be satisfied.
Our roof was way past its lifetime. It was "potato chip" condition and there were leaks. Because our budget was straining from making this purchase, we were concerned about what would be discovered under the old roof shingles. Unfortunately, a lot of pieces of plywood had rot in it and had to be replaced. Robert's team checked every piece of our roof for structural integrity so only the pieces which were actually damaged would be replaced. This helped to save us money rather than just telling us it all had to be redone. Robert never tried to pressure us into doing unnecessary work which we really appreciated.
The team Robert used was a group of nice, hard-working, respectful men; Robert supervised and did some of the hands-on work. Everything was cleaned up well and the end result is a very well done, attractive roof with a power fan to keep our attic cool to help protect the shingles so they will last longer. We have gone through an entire winter with snow, ice, wind, and lots of rain and there has not been one leak or problem with our roof. Robert told me several times if we have any issues, call and he will tend to it and I'm sure he will, if needed.
Also, anytime I called the office, I had respectful and kind staff members help me.
I would highly recommend K&R and if I have a roofing need, I will be calling Robert!
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"Only hired for gutter cleaning, which they did well, along with cleaning off the roof. Also gave me some advice about potential roof problems. Would hire again."

"Amilcar and his team at Shalom Home Solutions did fantastic work on my townhouse. They refinished the floors, painted all the walls, and did many odds-and-ends projects that all came out wonderfully. Shalom Home Solutions staff are extremely responsive, hard-working, and great to work with. Any time we had questions or needed something fixed, I could text Amilcar is he would provide assistance. I recommend reaching out with any home repair you may need because they do great work at a very fair price."