
Serving Avon, CO and surrounding areas
In business since 1997
Free estimates
Credit card accepted
"We contracted with this company to complete a simple project of finishing the stairs to our basement as well as removing the carpet on the stairs from our main level in our home to the second level of our home and finishing them as well. All with the same existing product (an LVP) already installed on the main floor of our home. The owner, Tiffany, came out and took measurements for the free quote and found the product we needed. On install day, the workers informed us the product we had already paid for (about $1,800.00) was not made to fit the stairs we had. We were given the option to modify each stair (both significantly increasing the labor cost and making them out of code) or find a different product. Then we were informed that there was no way to return the already purchased product as it was no longer produced. Tiffany came to our home, took measurements of what we needed, had us order product that would not fit, and then basically told us we were out the money. There was absolutely no explanation or negotiation and from the onset and I have yet to be able to communicate our frustration with her since she does not call me directly (she communicates through our contractor), her voicemail is full, and she does not respond to text messages. Instead of understanding the product limitations before having us order it, Tiffany blindly chose a product that was useless given the measurements she showed up in person to make. Then, instead of helping us find a suitable compensation other than throwing away money, she left us out to dry and basically told us we were SOL without communicating it. It has been the worst consumer experience I have ever experienced and I have had some difficulties in the past. I have nothing but good things to say about Tiffany’s workers as they were respectful and obviously frustrated with their employer’s mistake. Now I am stuck with unfinished stairs and unusable product taking up space in my garage."





+15




















