Get matched with top bathroom remodel pros in Bath, NY

"I am very pleased with my new Bath Planet Southern Tier NY walk in shower. My sales rep, Doug, walked me through the entire purchase with ease. Daniel and Zachary did a phenomenal job on the installation (in 2 days). Everyone was kind and courteous. The owner, Jim, stopped by during the installation to meet me and make sure I was happy with the progress. When I stopped by the office to look at the displays, Meagan, was kind and helpful. I had met with other companies prior to choosing to work with Bath Planet. I am happy that they are here to meet our bathroom remodeling needs. I highly recommend Bath Planet Southern Tier NY for all your remodeling needs."

"Work was done as promised in one day and the men were efficient and polite the bathroom looks great and we are delighted with our new tub a d shower.michele"

"I cannot say enough good things about these men! We are very pleased with the bathroom remodel they just did. They went above and beyond to ensure everything was perfect paying attention to details most would not. I will continue to use them for all our future repairs and remodels, and you should also!!!"

"Tony came into our job to fix and finish a remodel of full kitchen, bath, mud room, dining room and siding that another contractor bitched up. I wish I had found him first as it would have save me a lot of stress and money. Tony and his crew were all very professional and came up with some really nice design ideas that really helped bring the entire project together. He is responsive when you reach out to him with questions which is very reassuring when you are going through any remodel. If you want someone that will get the job done right and they way you want it work with T&J Sheery"

"Did all new shower and toilet was very happy with how it came out"

I have almost 20 years of experience hanging and finishing drywall very professional and always finish every job as if it were my own home or business i also remodel bathrooms and do tile showers

"I consider myself very fortunate indeed to have had the opportunity to deal with 2Ws plumbing with my bathroom remodel. They were conscientious and thorough, and almost apologetic when they had to tell me about the inevitable problems they ran into. I felt that I was treated fairly and I have confidence in the quality of their work. In fact I was so pleased with their work that I also had them do my kitchen remodel as soon as my bathroom was done. I could not be more pleased with how it all came out and I would not hesitate to recommend these guys to anyone. I also know that they will be the first ones I call if I need anything done in the future!"

"Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well."

"not to good :( I felt I did most of the work by providing all the details floor plans and colors.  What I got back was only two floor plans and some websites to purchase living room deco and some paint samples. Not enough for the money I paid. It also took a month or so before I received these things too.
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"I would not use this service again. It started off great, Amanda was responsive and she really is talented. I appreciated her ideas and she steered is in a great direction out of the gate without materials and design choices. While I appreciated Amanda's ideas and loved her recommendations, once the remodel started moving forward her responsiveness was NOT at all in line with the time needed to make decisions (7-10 days to answer an email in multiple cases). I ended up having to make choices on my own in tight timelines without her input on how it would fit with the design we were working on. The reason I chose this service was to get help making smart decisions about our home remodel to minimize the time, energy and stress involved in the process. I would say this service was NOT at all appropriate for those needs. Waiting 7-10 days for help with remodel decisions simply does not cut it. I did most of the footwork and choosing on my own due to the lag in response time. While I liked Amanda and feel she was very talented, I get the feeling this company has one designer that is way overloaded with projects and she simply is not keeping up.
If you decide to go ahead with this service despite this information, make sure you schedule weekly calls and come with a list of questions well in advance of when you need answers. 
In addition, exercise caution when purchasing any materials through their discounted relationships. I ordered 2 rugs that were not available for shipment for more than 60 days after my order. Later, I decided that the rugs were not as big a priority as some other unexpected expenses that came up during the project. The rugs had still had not shipped and I had not been charged. Now I do not intend to place blame with HMD for my change of decision and given the amount of paperwork I had to sign when purchasing the rugs, I thought there would be a chance I'd be stuck with the purchase. All of that is none of their fault. The frustrating part of the situation is that it has been several weeks since I asked whether I could cancel the order all the time getting closer to the rug ship date. I got one vague email a week ago saying maybe the order could be cancelled with a restock fee. Restock fee? That doesn't make sense to me. It never left the stock, it hasn't shipped, and I haven't even been charged. Worse, I still don't known whether the order can be cancelled or not. So that process has been confusing and HMD has not been very responsive to my need for an answer. I would advise NOT to purchase anything through them unless you are absolutely sure it is perfect and it is in stock and can ship immediately. Don't plan on being able to change your mind or make returns without a hassle.
In the end I got two one hour calls and a total of about ~15 emails (short answers easily composed in 5-10 min) for $600. NOT a deal in my book. In fairness to Amanda, we also have a great looking house that I will not pretend is not due to some great advice from her at the beginning of the project. I think this company has potential if it can manage response time better especially for big projects, but I cannot recommend at current service level.

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