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"I purchased a new shower faucet and cartridge for the repair. Donny told my wife and I to save on the new faucet and wait till we did some wall/tile repair if we were to remodel in the near future. Rather than following our first wishes he may have saved us around $400, or more by being honest and a good guy. We had the cartridge replaced for our Moen faucet. It operates very well and no drips (bad for the Cat though!). We had additional savings when we returned the faucet to Menards. The cartridge was about $36-$39. We have used Randy Lane several times (maybe 5-7 times) and were quite satisfied. They have been our plumber of choice for several years. This was our first plumbing work completed by Donny. Not our last for sure!"

"Dave did an excellent job with the work I needed done. He's very professional and knows his stuff! I thought the price was a little on the expensive side, but maybe that's just the going rate for a plumber. He also was able to repair our garbage disposal which saved us the cost of getting new one installed, so that did help. I would probably hire again."

"Repaired our gas leak fast and safely. Will hire again and recommend to everybody!"

"It was a great experience. Lee and John did excellent work. Their attention to detail was exemplary. Both Lee and John cleaned up all debris when they were finished. I love my new shower and I would hire them again."

"Been having problems with garbage disposal and the pipes underneath sink loosened up. Decided that didn't want the disposal anymore. Gave Chris a call and got appointment scheduled. They were prompt and got the work done neatly. Removed the disposal and fixed and replacednecessary piping. Also decided to have them remove two soap dispensers that were not functioning and since then I bought two faucet hole plugs and put those in. Everything is working great. They are really good plumbers."

"On one hand it is difficult to know how to evaluate the service we received from Service Master. We have never hired a cleaning company before, and what we needed was a very deep clean of our house prior to listing it for sale. If the results were undeniably spectacular, then it would be easy an easy evaluation. The house looked so much better after the painting and cleaning - night and day. However, the painters left some streaks of paint on the wood floors and neither they, nor Service Master, were able to clean them up, even though they both said they would. Moreover, citing the paint on the floor, Service Master came back to us after a day of cleaning saying they needed more time for an additional charge of $600. 
We were in sort of a vulnerable position: they weren't done with their work and we were days away from getting our house listed. So we felt like we had no choice but to agree.
We already thought they were expensive, and this just added to our feeling that maybe we were being taken advantage of. Unfortunately, our situation made us vulnerable in this way. We were in a hurry and busy with not only our jobs but getting the house ready for sale. So we only got one estimate for cleaning the house, and used Service Master because they were the only company who could meet our deadline (our agent told us about Service Master, and the top companies we called from Angie's List were not able to meet our schedule.)
Overall, the house did look great after their cleaning and, as a postlude, it sold in one day on MLS, so there was a bright end after all. We just have this nagging feeling that we paid a lot more than we should have, and we didn't like having to agree to pay more in the middle of the work."

"EVerything went well, and they did a great job.  They showed on time, cleaned up after themselves, and acted professionally while doing the work."

"GREAT! He was very considerate. I called at about 4:57 PM (they close at 5:00) and asked for a guestimate of how much it would cost to replace our broken garbage disposal. He said it would be about $300. I asked when he could do it, hoping for a date before Thanksgiving. He said either Tuesday or Friday of next week. And then he offered to do it immediately. I accepted and the job was completed by 6:30 the same day. I know I was extremely fortunate that he was able to schedule it so fast and I don't expect this speedy scheduling in the future. But, I sure was happy he was able to pull it off tonight! Thank you very much Jim!
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"Could not have asked for better service. What started out as what we thought was a simple clogged drain turned into a totally grease slug packed line that took all day. We thought the bill was very reasonable for the amount of hours they were here. The gentleman was prompt & friendly. Already recommended them to a friend & will definitely use them again for any plumbing need we have!"

"Difficult job - in hind-sight, both doors should have been replaced. Original bid was for replacement of one of the doors and repair of the other.  The repairman decided to attempt repair of both doors.
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