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"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"Initially I gave Service Mark a great review, but after getting an estimate from them for a hot water heater and subsequently finding out that they didn't install the condensation line for the heater correctly, I have to say I would not do business with them again. Their salesman told me he had never seen a 4" chimney liner for a hot water heater before. He told me I needed to have the liner replaced leading to a $2400 estimate for a hot water heater and new chimney liner. I ended up having another company install a new hot water heater for $800 using the existing 4" liner, they also let me know that 4" liners were very common (they said the Service Mark guy was either lying or didn't know what he was doing). They also didn't install the condensation line correctly on my heater. When I went to sell my house the U and O inspector told me that the condensation line was not allowed to drain into the sewer line, it's supposed to drain outside. I called them to see if they would fix this, but they never called me back. I would not recommend using this company and have no plans to work with them again."