Get matched with top fridge, freezer or ice maker repair or service pros in Benton, IL

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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

Hays Plumbing Co., Inc. has been a family owned and operated company for two generations. We provide a variety of plumbing related services to Springfield and surrounding communities in Central Illinois. Here at Hays Plumbing Co. we specialize in those challenging and tricky plumbing tasks. Some of our specific services include, but are not limited to:\n\n-residential plumbing repairs\n-remodeling and new construction\n-installation\n-water heaters\n-disposers\n-sump pumps\n\nStop wasting time talking to machines and being just another service call customer. Work with us and get the personalized service with attention to detail you deserve. So next time you are looking for a quality company that will be honest about their recommendations on what will work best for your situation, call Linda Mattson and her crew, to see why they will be around for generations to come.

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We called Rossin on 11/3/2021 about our ice maker in our side by side refrigerator/freezer now filling or making ice. 11/4/2021 he arrived, very friendly and seemed very confident in the issue and replaced the ice maker assembly collected his check of $255 and left. He did not wait to see fill cycle or even a dry test run. Later that same even the ice maker was completely frozen up with water coming out front of door. Called him immediately and informed him of the issue. He returned 11/5/2021 and replaced “new” part with another. Again, he did not test anything and left. Ice maker was now just making one solid slab of ice and not stripping out. We called him back and he stated he would have to order more parts. On 11/22/2021 we still haven’t heard back from him and we had family coming in for thanksgiving. On 12/2/2021 called him AGAIN as we still haven’t heard from him about status of parts or his plan of returning. He stated still waiting on part and planned to call Monday Us back 12/6/2021. Monday came and went and no show, no call. 12/13/2021 we called him and told him we would like our money back and for him to come retrieve his wrong part he installed. He stated he would call later that afternoon to set up appointment to make refund and retrieve part. AGAIN no word! 12/15/2021 I called him and asked what the issue was and he said he’d be by tomorrow to settle up. He FINALLY shows up, takes his part out, lays $200 on the counter and says the labor is non-refundable (what labor?! Labor should be when he fixes the problem-not just throw parts at it) then my wife notices he took the on/off arm with him that belonged to our original part. She immediately calls him to tell him we would like our part back and his response was when you order your new one it will come with one.....it doesn’t matter, that is OUR part! I completely understand things happen, parts are delayed these days and this is what prompted our patience. But this joker is UNACCEPTABLE! Poor service all the way around!"

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

Mcdonagh & sons plumbing & sewer takes great pride with 15 years of experience! We are honest, reliable, genuine and trustworthy! We are constantly referred by our customers because of our great service and dedication to meet their needs! We offer free estimates! "anything plumbing, anything sewer, any time". Ertain areas are to subject a service fee *prices may vary. Discounts can not be combined, unless noted. Award winning. Additional dba - mcdonagh & sons plumbing and sewer.

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

Comprehensive protection for your computers, electronics, and appliances of nearly any age or brand.