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"Very professional and helpful new installation"

"Angie's List to the rescue again. My 4 year old HVAC system wouldn't cool and it we were staring at 4th of July at the beach....with guests! I called some other larger, recommended companies on the list and despite great word-of-mouth recommendations, I didn't even get a call back. Charles is one of the owner's of Ocean Breeze and he takes customer service VERY serviously. He called me back within an hour of my initial service and wroked around my schedule to replace a part (which he got in just 4 days over the holiday). I would highly recommend these HVAC experts!"

"I can’t say enough about Mike and his team. Quick response to all communications, quote and ultimately installation appointment. Local, knowledgeable, responsive and friendly professionals at a good price. Highly recommend!"

"During this very cold winter, I wanted my HVAC system checked out, esp after the fan were frozen in place before being de-iced by me. The service person was great. He checked my system and was able to answer my questions. Thank you."

Experience The Horizon Difference.\n\nOn-Time Service. Up-Front Pricing. And The Job Done Right and Clean the First Time. GUARANTEED!\n\nHorizon Services is the region's largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizons Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee.\n

"From the first contact they were professional. From the sales pitch to the installation I was very pleased with the experience. I would highly recommend them. Was in the middle of a heatwave and they checked availability of a unit and actually moved my install date up by a day."

"Jim with North Alabama Technical Services removed some items from my computer so that I could send emails and attend to items I needed to address that day. As planned, the next day he thoroughly cleaned my computer, he also made helpful suggestions while working on my computer. I would call him again if needed and I thought the fee was reasonable."

"Excellent! Jim and his crew did outstanding work. It is clear to see that Jim has been in the industry for over 40 years as his level of knowledge and professionalism is second to none. He clearly cares about his customers and is invested in making sure your issues are addressed and corrected the first time."

"Reading was well within temp. range for proper cooling."

"Continental's technicians were highly experienced, professional, considerate, respectful, hard working, and neat.  They arrived on-time when scheduled.  Allied's drilling and trenching crews were excellent also.  This was a big messy job that took about a week and we are very happy with the work that they did.  The owner of Continental, Frank Jackson, sold us the system.  He provided an extensive reference list that went back at least 15 years.  He was on-site for most of the job providing hands-on supervision of his technicians.  His technicians are so experienced that he didn't have to be there to supervise them.  Rather, I believe he was there to make sure that the job was finished on time because they are so busy.  Allied had an on-site supervisor at the start of the drilling process to finalize the location of the loop bores, but their drilling crew was highly experienced and needed no supervision.
Installing geothermal is a messy job.  The vertical bores and horizontal trenching for the ground loop makes a muddy mess.  The drillers from Allied were very respectful to the property, much more than I expected.  I expected that the drilling process would make "a mess and a half" but it only made a mess!  At the end of the job the ground was re-leveled and ready for seed, which has already popped and growing grass.  As one of the drillers said "the mess only takes grass seed to fix".
The HVAC technicians from Continental left the spaces where  they worked in "broom-clean" condition.  We had to do some "deep cleaning" afterwards, but this was completely reasonable.
We expressed our concerns about the job to the technicians before they started work because we do not know much about HVAC or geothermal.  They took the time to explain what they were going to do and how they were going to do it.  They kept us fully informed about their progress and included us in the decision making process when they had more than one way of running a pipe or duct.  They made us feel really comfortable and that we were getting a top-notch job.
While the cost for the system from Continental was a little bit higher than their competitors I think we got value for money.  In addition to the reference list we received during the sale process, we also know two families that used Continental in the recent past and they are very happy with the work that was performed.
We would use Continental again and would recommend them to others.
If you go with the option to integrate your hot water heater with the geothermal system (which is supposed to reduce the cost of the hot water that you use) I would reccommend that you bite the bullet and have a preheat tank installed at additional cost.  We didn't do that and in retrospect we should have based on some further reading that we did about how to get the most bang for the buck from geothermal.  It would be easy to install the preheat tank during a new construction project.  It would be harder to install the preheat tank during a replacement project (like ours was).
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