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"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"The deck foundation is great. The stairs to the deck are great. The decking boards are spaced so close together that they didn't drain. It's taken fall, winter, and summer for the boards to shrink enough to drain water. The bench seats are about 4" too high, as even a 6-foot man's toes barely touch the deck. The seats are not deep enough, as they cut you off at the knees when sitting and dangling your feet because of the height. The support boards are not faced for ease of snow shoveling. The bench backs are too high and not angled back enough for comfort. The 2x6 bench beams have split where they are screwed to the floor. Chad Staats said he would fix the seats last October (2018), and I waited on this review until he fixed the problem. It's now 8 months later (August 2019), Chad still is "too busy" to fit me in, and in fact doesn't even answer my emails, so I have to find a contractor that really knows what they are doing to fix this problem, at a considerable cost to me. Apparently, this was his first deck with benches. No, I would not hire Perfection Home Repairs, Chad Staats, again, unless he had evidence of previous experience in what I was hiring him for."

"I am pleased with the end result. The customer service was very professional and courteous. The installers were very knowledgeable about the products they were utilizing. J&L Custom Floors was very competitive in their pricing."

"We hired Jon’s company to sand and stain our deck in June 2017. Very long story short, we tried every way to get ahold of Jon to talk about the work that was done for a year and a half. The office manager would always say she will have him call, but we never received a call. The deck was done incorrectly and was never finished. It’s now green, rotting and will most likely have to be replaced. Not only was in raining that day but it had been raining for weeks prior. It clearly states on the 124 ounce can of Superdeck Transparent oil based Stain, to NOT apply “…if rain is likely to occur.” Now, here we are at the end of 2018, we finally get a call from Jon and he threatens us with lawsuits/liens/collections etc at Christmas time, after we have spent as much as we can afford on our 3 daughters for Christmas. He repeatedly tells us how busy his company is, which we don’t care because that has nothing to do with us. He says that his company is full of “professionals” but he was not willing to do anything to rectify my situation except gives us $100 off. Gee, thanks a lot, Jon. The following week, after an EXTREMELY rude phone call from Jon and his accountant Linda, who was yelling at me in the background, we paid him, so we never have to speak to him or his staff of “professionals” again. It is obvious that APEX is a poorly managed business at this point. Next summer we will be re-doing the work on our deck ourselves, correctly and professionally. We do not recommend this company to anyone unless you are into horrible customer service and enjoy being on a back burner. Also, just a side note, if I would have checked court view first, and read the reviews with a reoccurring theme, we WOULD NOT have hired him. That was my bad for not taking time to investigate who I was actually hiring."