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"Customer service was great!!"

"Dishonest.. companies like this is who you want to stay away from. Don’t use them. Tech came and tried to charge me 965 dollars for minor toilet leak. To buy the part which is a gasket and some screws it would cost me 965. If I were to replace the entire toilet it would cost me 1500.00! The kohler genuine part cost is 7.00 on Amazon and Home Depot. So even if they had 100% markup on the it should have cost 14-15 dollars for the part. That means they wanted to charge 950+ dollars in labor. Lowe’s sells a brand new kohler toilet for 199.99 and will professionally install it for 250.00! This company is dishonest. Don’t use them."

"This was an excellent experience in a stressful situation. Everything was explained as the work was done. Great customer service."

"Erick and his crew took out our garbage disposal, dishwasher, and replaced the oven hood in the kitchen. They replaced the old wooden baseboards (which had mold) and toilets in the bathroom. They also installed a water softener and replaced our water heater. Erick and his workmen were extremely kind and polite, being perfect gentlemen while in our condo. While installing the new toilet when they noticed an issue that could cause water to leak to the unit below our Erick sought to remedy the situation so that would not occur and his crew worked late to fix the crack and install the new toilet. Erick was flexible and was willing to incorporate any changes we needed. When the work was completed, Erick only charged us the amount of his original quote. We plan to contact Arcadia in the future for additional work we need to have done."