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"Water heater replacement. On time, good price."

"This will be a long review because I had Pure Plumbing do a long and significant project. I find that due to a glitch with Angie’s List, the reviews go live as one gigantic paragraph even though I always write reviews with multiple paragraphs. I will show the end of each paragraph with the following: “//”. I was without a water heater for more than two months and the fall season was approaching. My water softener that I bought at Lowes was approaching its ten year life. I knew that this old unit had the potential to break down at some point. So I was in need of not only a water heater, but a water treatment and leak prevention solution. I have been burned twice in four years by leaking water heaters that have done damage to my drywall. So I was not just looking for a replacement water heater, but something that would also help prevent leaks and give me peace of mind.// I called the office and made an appointment for Donny to stop by at 8am and give me some suggestions and options that would best fit my needs. After I made all of my decisions, Donny said he could install everything that day! I had the whole system finished at about 8:30pm!// I opted for a Bradford White 40 gallon water heater. Of the total amount I paid for everything, this water heater cost $1,877.05. This comes across as too expensive. But it is the ten year unlimited warranty price. Not only that, but with this option, Pure Plumbing schedules a flush of the water heater, anode rod inspection and home plumbing evaluation every year for the next ten years at no additional cost. And they also include a ¾” full port drain valve. This enables the plumber to do a more effective flushing because the full port drain valve is larger in diameter allowing for larger chunks of sediment to drain out during a flush. Other standard features include a drain pan, sediment trap, gas flex line, safety straps, new T&P valve, stainless steel water lines and a ¾” full port ball valve at the incoming water line. All applicable code upgrades are part of the installation. I had Donny use my own drain pan I purchased at a hardware store because it is taller than the standard one offered. So it might reduce the chance of leaking water going over the top of the pan. I also installed my own PVC piping to the pan and attached it to the drain hole of the pan so that most leaking water can channel through the pipe and away from my walls.// For the treatment system, I opted for not only a water softener, but also a carbon water conditioner. The carbon conditioner’s blocks out chlorine, chemicals and traces of medications from going into the home water system. So I am getting healthier water. Both tanks are connected. Donny mentioned the piping connecting them is strong enough that they can recharge simultaneously with no problem. A ball valve was installed just past the pipe that brings incoming water to the conditioners. This valve enables me to shut off all soft/conditioned water to the house. It is a great idea because it stops all water from going into the house (except the cold side of the kitchen faucet and the refrigerator water dispenser). So I can turn it off whenever I leave for an extended time and know that my irrigation will remain on while 90% of my fixtures and appliances inside my home will have no chance of leaking. Once I received the manuals, the display pad made it easy to understand the programming of hardness, time and recharge settings of each tank. The one thing that could have been done better is related to the carbon conditioner installation. Donny did a quick recharge and then let some water go through the tank and out into the gutter. But he did not purge that much residue out. So late at night I had dark gray water in my toilets, tubs and sinks. I had to fill and empty the tubs and sinks as well as flush the toilets multiple times to finally get the water to a normal aqua color. Then I had to use Clorox toilet bowl cleaner to clean the dark gray staining in the toilet bowls and around the tubs. Anyway, with a more thorough initial purging of a carbon conditioner by the plumber, a homeowner won’t have to spend as much time running dark water through their system until the water gets to a normal state.// Just past the water treatment system is a smaller blue sediment filter tank. This blocks particulate matter from going into the water heater and home plumbing system. Less sediment helps the water heater to last longer and will block any resin beads from going into the house in the event of a softener malfunction. With the sediment filter I did run into a problem a week later. It started leaking. It was only a slow dripping type of leak that created a large puddle on the concrete floor without damaging any drywall. After shutting off the water, I had Matthew, the on-call plumber that diagnose the issue. Matthew found that I had water pressure that was too high at close to 90 psi and that this was causing the leak! When he tried to reduce the pressure, he found that my pressure relief valve was broken and needed replacing. Once he replaced it, he reduced my water pressure to about 62 psi and reconnected the sediment filter after emptying it. I have some constructive criticism for Donny. Always measure a home’s water pressure when installing these water treatment systems. Had this been done, then the pressure regulator issue could have been addressed during installation and then I would not have had to call Matthew late at night a week later.// And finally, Donny installed a Floodstop brand electronic water heater shutoff valve. A large water sensor is placed in the drip pan that is connected by wire to a control panel, which in turn is connected by wire to the electronic valve. As soon as the sensor feels the smallest amount of moisture, the system automatically shuts off the inlet pipe that delivers water into the water heater. So if my water heater leaks and I do not have the manual ball valve for the home’s soft treated water shut off, then the flow into the water heater will be automatically shut off by this electronic valve. The benefit is that the only water that will leak is that which is in the water heater tank instead of an endless flow of new water until the homeowner returns (my experience twice in the past). One thing that didn’t work out is the adhesive mounting behind the control panel. No one at Pure Plumbing should ever attempt to use that mounting option in a garage. In the hot summer, the control panel falls right off. This was my experience just 24 hours after Donny finished. He then had to take time to return a few days later to hard mount it. In a garage, this should be the only mounting option. Two extra holes being drilled in the wall to hard mount the panel is not a big deal considering I already had several other holes drilled to secure the other parts of the whole treatment and water heating system.// Another criticism I have is the choice of surge protector. To plug in the softener, the conditioner and the Floodstop control panel, Donny used a Defiant brand six outlet wall mount surge protector available at Home Depot. This was not a good option because the six outlets are in three rows of two. Consequently, the ac adaptors were jamming against each other and one of them was only able to be inserted half way into an outlet. It not only looked ugly, but also hazardous. A better option whenever a plumber needs to plug in three ac adaptors is to use a surge protector that has two rows of three outlets. This way no adaptor jams against another and each one is fully seated in the outlet. I purchased three different adaptors and then had Donny decide which was best to use on that day he returned. I bought a Sanus 6-outlet Super Slim Surge Protector on Amazon, and two different CE Tech brand surge protectors at Home Depot. Donny then chose the Sanus brand as the best replacement and it was a much better fit for the adaptors.// After everything was complete to my satisfaction, Noel recommended getting a city inspection of the water heater. The city inspector came, took a quick look at the water heater, tugged on the safety straps"

"Amazingly well...we saw the water heater was leaking on Thursday and ordered the service and Todd came out the next day. He had a compatible water heater on the truck and installed it for us in 2 hours. I was impressed with his expertise and advice. He even took the old one away. Will use them again. Would give better than A rating if I could."

"I called Don to fix a leaking water line from a previous fridge that had been taken out that had an ice/water maker. Don came to my appt exactly on time and he was efficient and quick for the repair. No talking on cell phone re private calls etc. It ended up being a less involved repair than originally anticipated and he did not try to upsell me or do more complicated work than was necessary so the final cost came in a bit under original phone quote which was very nice. This is an new home for me and there was another concern that came up last night that Don could not stay for to complete bc he had another appt after me to be on time for (great reliability for all his customers!) but he did take the time to explain what was needed for that future appt which was courteous. Also I am a single woman and felt completely safe having Don in my home. In an additional plus, he was friendly to my dog who I only had to put away bc heâ s a wild boy and very nosy but Don seemed that he would be comfortable around a calm dog. I would absolutely hire Don again."

"Great job overall...my only complaint was that once the work was done, no one showed me how to operate the water softener. They showed me the install of the softener and water heater, and then handed me the manual for the softener and left. Hoping that I'm not missing anything when it comes to managing this thing."

"They went the extra mile and took the time to find out my hot water heater was still under warranty which I would never of thought off. Saved me over $1,000.00. In future will call them first!"

"Excellent technician, Walter, very thoroughly inspected all plumbing issues and had the necessary equipment to install a new water heater. Walter answered any and all questions I had. I felt very comfortable with the whole process, and I received an appointment very quickly."

"Precision Plumbing is an amazing company. Donald Henry and Omar (I don’t know his surname) went overboard to give me the best service possible. They fixed my parents' home's 27+ water pressure issue, hard water problem, and faucets with controls installed upside down and backwards by the builder. They replaced the plastic angle stops from the 2009 Kitec replumbing job with durable chrome ones, and they replaced the leaking anti-siphon valve near the pool. Donald is an amazing, ethical plumber who takes a conservative and fiscally responsible approach toward repairs, analyzing the problem and determining the best possible solution without upselling. The West Coast concrete team did an incredible job, especially with the fast backfill and cleanup. They even returned to fix the slab after a Walmart delivery person stepped in the wet concrete. Last of all, but never least, Toni, the receptionist and dispatcher is a true angel, an empathetic and effective listener."

"I don't know what I would have done without them. Mike is my plumber. Totallt professional and knowledgeable. I did not know what a tankless water heater was!! Mike explained it and installed it. My adult son was totally impressed! Now my son wants to be a plumber!!"

"Install new A/C with a Humidifier"