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"Exceptional knowledge and quickly diagnosed the problem and repaired the washer."

"If I could I'd give them no stars. Less than 3 months ago I arranged for them to install a new igniter for my oven. They charged me almost $300 for this $20 igniter. When it failed I called for a replacement under warranty. I was told the warranty was not for 3 months but was, because of sudden new rules, was only for 2 months. They then wanted to charge me another $300 to replace it. I told them it should be under warranty, but I was willing to pay $100. They of course, never called me back. When I got another service to replace the unit, for $200, I was shown that the unit Good Old Appliance Service used was a cheap Amazon igniter that was not recommend by my manufacturer. Avoid these cheating scammers like the plague."

"Whole process was great from start to finish - was able to squeeze me in and the repair was done on time, fast and the right way"

"Joseph was an absolute pleasure to work with. Communication was prompt and easy, and the service was scheduled quickly. He is clearly skilled with deep experience. He even picked up the part that was likely needed even before the job was confirmed, so that he would be prepared to perform the service over the weekend if necessary! If he hadn’t, we would have needed to delay the repair. It was a kind thing to do and much appreciated. Joseph replaced the faulty part in the washer/dryer and while the machine was open, also secured wires to protect against future potential problems. I had honestly anticipated the repair process to be stressful and time-consuming but it was the absolute opposite. If we need service in the future, we will not hesitate to contact Joseph."

"Brandon was amazing , professional , polite and knowledgeable. He communicated with us very well. He really worked hard to figure out our issue with our oven. He is one of those gems in life! Highly recommend him. I will recommend Family Touch Diagnostics. You will not be disappointed with Brandon! "

"Very professional and excellent service with very fair cost. Worked on my Amana refrigerator that stopped working. Arafat diagnosed the problem quickly and fixed it at the spot. Very happy with the service and highly recommended."

"I highly recommend Danny for any dryer and washer servicing needs. His work was outstanding—he was thorough, efficient, and professional. He took the time to inspect both appliances carefully, cleaning and addressing all necessary parts, ensuring they were functioning at their best. I’m very impressed with his expertise and the quality of his service. My dryer and washer are working like new again!"

"This is my second experience with Eurus, and Iâ m thoroughly impressed. George, the technician, was professional and resolved my appliance issues quickly. The cost was lower than expected, and with Eurus nearby, theyâ ll be my first call if I need any future repairs."

"Mark took a deposit from me and then never followed up on submitting the proposal I signed to my co-op and getting approval. Finally almost a year later, I asked for the deposit back, and he said he would mail immediately after briefly trying to convince me to still let him do the job, because it was simply "out of sight out of mind". That was 2 years ago. I'm filing a small claims case against him/the company tomorrow."

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."