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"They were prompt and did a very good job sooner then October 5 book date. i would highly use them again"

"We were in the stage of purchase where we delivered a sink to site (11th June) so they could make the correct cuts for a quartz countertop install. The sink was inspected on site by Amy while I was there (my wife and I had inspected it prior to delivering it as well), a 70% payment made for the countertop, and a date for install was set 13 days later. On the day of installation my wife received a call saying the sink had broken and asked what we would like to do. She stated she would call them back after speaking with me. Before we had the chance to call back we received a text message saying they were working on a solution for the sink and to stand by. They then sent an image and link to a sink of similar design and color. We clarified that it was the same color and undermount and then said that we it was fine and we appreciated them finding a solution. The countertop was installed after some unclear back and forth.We were told either around or after the expected arrival time that we would not be able to have it installed that day because they were too far behind schedule. Later that evening (after 6 if I'm not mistaken) the crew showed up to install. They did a fine job. We received an invoice for the remaining 30% of the countertops and surprisingly, also the cost of the replacement sink. Which would mean that we paid for our own sink that they broke AND the replacement sink that they delivered. A text said that we should work on getting a refund for our original sink...the issue being that the sink does not have proper grounds for a refund because it was not broken upon arrival. We paid the remaining amount for the countertops which is what we had originally agreed to. We are now getting phone calls, texts, and emails from Michelle saying it was not inspected that day (11th June) despite me checking the sink and watching Amy inspect it on site. Austin Granite Direct had the sink in their possession for 13 more days prior to being told it became broken. It remained in their possession because the fabricators needed to have the sink for the cuts. Despite paying the best part of $6k to Austin Granite Direct (everything we originally agreed to) they want more money from me to pay for a sink they broke. Michelle also wants to add late fees for the sink. We were pleasant and patient when we were told that the sink had become broken, and again when we were told that installation couldn't happen that day, and again when the installation crew unexpectedly arrived into our evening. I can't help but feel that this is a bit of a scam to get more money from us since we didn't originally purchase a sink from them."

"Statewide Remodeling 2450 Esters Blvd. Suite 200 Grapevine, TX 75261 (972) 440-0266 started our master bathroom remodeling project that was started on May12th 2021 we have been without a working master bath since that date. Last time a crew was in our home was July 15 2021 and they were trying to fix the previous mistakes from different multiple crews sent by Statewide. We have had multiple crews not show or call and if they did come to our home their was no project manager to show the crew what needed to be done my husband or myself had to miss work or go late trying to supervise. The lack of communication between the project manager and different workers and the customer was poor and unprofessional no one knew what to do nor did not have the skill to preform the task. We had multiple crews sent to try and correct all mistakes listed below 1.Tile on floor had to be redone 2x and still isn't finished 2. The shower doesn't drain properly 3. The shower shelf is so slanted if you put bottles they fall off and this has been redone several times still not fixed 4. Shower Bench was put on wrong wall and shower fixtures need to be replaced still not correct or fixed  5. Bath tub was not stabilized you can hear concrete crunching when stepping in tub only has concrete on one side still not fixed 6. Faucet are loose and wall around tub still open and tub  was placed  incorrectly and not even was to have a trim around tub but was placed against wall needs to be removed and placed correctly still not fixed 7.Plumbing for tub hot water was capped off had to get several different plumbers sent from Statewide to try and fix plumbing shower floor was compromised  worker cut through shower floor to put bench still needs to be fixed 9. Vanity has no shelves or no trim around bottom of Vanity and multiple attempts by Statewide to attach Vanity to wall were unsuccessful there are multiple screw holes in cabinet and wall still not corrected 10. Vanity counter tops were never measured and the incorrect size and color was installed does not fit against wall and sinks do not fit correctly  Statewide employee came and tried to use silicone to fill in all holes and gaps you can see wall and silicone and gaps still was told new counter and backsplash was ordered and measurements were taken no one ever came and measured I waited all day no show or call 11. Statewide employee poured grout down new toilet and was told Statewide wide would send a plumber to clear out septic system and would buy new toilet if the toilet was damaged no show still not fixed 12. No working toilet, tub,shower,sink , lights,or heater Statewide removed everything and never replace still not fixed 13. Have a autistic grandson that has no bathtub to bath bought blow up tub in kitchen to bath grandson since May12th 14 . I am a nurse and my husband veteran and trucker and my 3 children and grandson have had to share a bathroom upstairs since May12th 15. bathroom had to be repainted 2x due to poor workmanship 16. Light fixtures hung uneven by Statewide employee not by electrician causing holes in sheetrock that were to be covered and  still not fixed 17. Sink faucets and plumbing still need to be added and plumber needs to finish under sinks 18. Pony wall was placed in wrong spot and put over door trim which will cause leaks need wall put in correctly and correct size We have had Tony and Rodney make multiple promises that issues would be fixed and done correctly by professionals last person sent out was the owner Jeff of JPS  Accessibility solutions he told me that he could not do any about original contract and that his crew which supposedly are the best subcontractor that Statewide has can not even start on our project for at least  6 to 8 months from now and that was all he could do, we were told by Rodney that Jeff would renegotiate contract since Statewide has defaulted on original contract but Jeff stated that he would call Rodney and have him contact us this was on the 8th of October and as of Oct 24th there has been no contact from anyone at Statewide we are requesting the amount of our contract be paid to us by Statewide for leaving a project unfinished unable to use and damaged, so we can find a professional company to complete this master bathroom remodeling disaster correctly I gave attached pictures of how Statewide has left our bathroom and will never do business with this unprofessional company so sad not one person from Statewide has made any effort to apologize or make it right have contacted BBB and waiting on Statewide still have not heard from anyone. "