Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Callaway, MD

"Let me start by saying I am thrilled with my new countertops. Everyone I dealt with at this company was friendly and professional. They have very competitive prices and really stand out by offering a free sink and free installation. The two gentlemen that did my installation were absolutely wonderful. They were meticulousand ensured everything was level and properly supported prior to laying the granite. They laid drop cloths and cleaned behind themselves as they went. I will certainly be recommending this company to anyone looking to purchase granite countertops.
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"Did and excellent job repairing the seam in my granite countertops."

"He did a real good job of cleaning up. He has a helper and he always works with him. He does not put him on the job and come back and check later. He did a good job and he was supposed to give me an estimate on repairing of the wall. He was honest and hardworking and that is why i went with me. I am concerned about matching colors on my roof and he paid details to that. My brother said however they had not fill up a couple of ports on the roof. He thought they over looked it other than that he did a good job."

"The experience was excellent! They have a large inventory of stone on sight and I was fortunate enough to find a remnant that met my needs making the pricing attractive. There was no pressure while browsing and when I made a decision the staff was efficient and professional during the process to select sinks, edge treatment, etc and finalize the paperwork. Follow up to measure and install was prompt and the final product is awesome."

"Everything went very well. They included the sink for free and reconnected the garbage disposal, other companies were wanting to charge additional for this. I also enjoyed working with the owner."

"Painters arrived exactly on time and accomplished all tasks the same day. The manually stripped the deck and applied two coats of stain. They carefully cleaned and then painted the foundation concrete as it had got dirty over the years. They also scraped, caulked and painted a large bump-out window off our living room.
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"Wonderful! Cornelio was great to work with. He and his team were very professional and I feel like I was given their time and attention. Cornelio was always very responsive and helpful in decisions that we had to make. We moved out for the renovation and were out of town for part of it and he often sent me pictures in the evenings so I could see the progress. We have lived in our home for 7.5 years so we had a good feeling for what we needed. We hired an architect and a designer separately and that was helpful as we went in prepared with what we wanted done. Cornelio and his team took out a wall and a half bathroom and removed most of the plaster (we live in a 1930's row house in Washington, DC). He also built us a new half bathroom and rebuilt walls and doors that needed to be done. When he took out the plaster and such he found old pipes and wires that needed replacing and took care of it. He didn't ask for more money it was included in the work. One thing that really impressed me is we decided to keep our old cabinets and have them painted (by a separate company). When his guys took them off the wall they were damaged (not because of the guys negligence, they had been cement glued to the walls instead of screwed into the walls as they should have been. Cornelio made sure they were repaired and installed in a much better and safer way and you can't tell at all! We love our new kitchen and half bathroom so much! It makes our house much more comfortable and usable for our family!"

"I'm very happy with the results of our work and I think working with Oscar gave a nice balance of service, price, and quality. His prices were very competitive compared to other quotes. I've shared a bunch of detail here because I found it hard to make sense of reglazing services as I was shopping. Hope the review helps you. The end results of their services were excellent. The tub and tile look brand new, and the old cracks and chips have basically disappeared. Service was somewhere between good and excellent when you put it all together, just communication was a bit bumpy along the way at times. Oscar stuck with it until we had a plan in place, immediately followed up to get repairs done where the initial work on some of the crack repairs needed improvement, and immediately offered a discount for the inconvenience. Here are a few things to keep in mind. 1) Oscar will provide a quote based on pictures you send. If you have a simple job e.g. reglaze a tub or tile that do not have any cracks, I would expect this to go very smoothly. In my case we had some repairs that needed to happen and the text communication / quote was confusing and took some time to get locked down. 2) There's not a lot of hand holding so you need to get yourself comfortable with how the process works and the results you can expect. It was new for me, so that took some faith. 3) People talk about fumes, needing to get out of the house, etc. I was surprised how little odor there was. They use a fan to vent the fumes out a window. 4) On that front, keep in mind that they will need to run a flexible duct to a window that is not in the bathroom. We didn't know that. It's messy and we had to clean up the room where the fan was. 5) The repair work to the cracks in our tile needed to be redone after the first try. It felt to me like the initial work was pretty sloppy, but I don't have experience with this so it may be the nature of the process that you need to do a rough finish, then come in and sand / shape the repair, and touch up the paint. You might just want to ask Oscar. 6) The guys who did the actual work didn't clean up after themselves (and this is why I only rated "professionalism" as "fair"). There was dirt on the floors, tape residue stuck on tile, fixtures, and the floor, and paint overspray on walls, fixtures, and the floor that I had to clean up. No good excuse for that - just recognize you may need to do some heavy cleaning after they leave. 7) It was all done in a day, then Oscar came back the next day to do repairs. Okay, hope that helps someone out there!"

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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Hello Everyone! We are Capital Floor Coating/Garage Floor Coating of MD. We are a locally owned and veteran operated company. We value honesty and integrity in all aspects of our business. We offer a variety of concrete coating services that are customizable to each individual project. We specialize in garage and basement flooring projects as well as patio and paver sealing. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships with our clients and guarantee your satisfaction! \n