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"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"The plumbers were friendly, professional and on time. They performed the job in a timely fashion, cleaned up and were very thorough. I would highly recommend them to others."

"Did a great job servicing and maintaining our water heater. Gave great advice. Will be using them in the future!"

"My water heater started leaking on a Sunday. I reached out to Family Fire Service and they responded immediately. They had a new water heater out to my house the next day and installed in a few hours. The supervisor and the tech worked seamlessly to have us up and running. They provided quality service and at a very competitive price. I highly recommend Family Fire Service and Plumbing. KC"

"Fair"

"fantastic ! did a great job polite"

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"I don't think it gets any better than this. The job was in a condo with a lot of rules that Chesapeake Kitchens scrupulously followed. The workmanship was excellent, and the quality of the materials used was very high. I was a first-time remodeler, and I needed lots of guidance about what would work and what wouldn't. The only mistake they made was in occasionally assuming I knew something I didn't know, but the results were always beautiful, and within budget."

"Willis Builders did 2 full baths & kitchen reno + laminate floor install on main level of our modest 3-story T/H (Jan-Apr ‘24). Marcelo was our PM and as many others say, his crew did not disappoint. Willis was neither the highest nor the lowest quote of several but we felt Matt Willis presented the most honest and realistic estimate for our project and he hit that nail on the head. They might say we bothered them with questions; we might say we had to nudge them a few times. We did our homework to help things move along more smoothly & they did their best to accommodate us. We purchased a bunch of stuff before choosing a contractor. No matter what we threw at them, installation was a success which is a testament to the knowledge and capabilities of Marcelo & crew (Horatio, Frankie & “George”). When we were undecided or unsure about a product, Marcelo steered us toward better or more appropriate alternatives. We had no issue, as a few others suggested, with crews leaving things clean at the end of the day. Our T/H is small with limited space for them to work/store materials & equipment. We never felt compromised during 3 months of disruption. (And we never hesitated to leave our home when work was being done.) Is everything perfect? No, there is no such thing as perfection in an almost 40-yr old house reno or any reno for that matter. There were a few glitches as we expected, but uh-ohs and problems that arose were resolved promptly. We waited to post this glowing review of our project to see if any problems showed up, and none did. Until the ceiling in our bedroom collapsed several months later which had absolutely nothing to do with their work. We are so thankful that we had no reservations about sending Matt Willis an SOS for help with our emergency. In fact, we were so confident in his work that we decided to add painting and a carpet upgrade to what has become an almost total house reno. Again, Matt’s estimates were fair and reasonable, such that our confidence in his company allowed us to forgo spending time getting quotes from others. Matt told us repeatedly how good his ‘drywall guy’ was, and he did not exaggerate! Will & sidekick Carlos were fast and fastidious! The carpet install was equally quick and painless. We are so very happy with the results of our sudden and unexpected 2nd Willis project. We're sorry we didn’t get a chance to rave about how thrilled we are with the results of our 1st until now. If you’re considering home improvements, we highly recommend you consider Willis Builders. We’re doubly happy we did!"