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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"From beginning to the very end, AWESOME! On time for the estimate and on time for the scheduled installation day. Every membership the staff was friendly, knowledgeable, patient with all with questions. The roof replacement was done quickly and cleanup was thorough. We are very happy."

"I have had a wonderful experience with Home Genius Exteriors and am glad I made the choice to go with them as my contractor. I’m normally not so receptive to allowing strangers into my home, but the salesman, Ty completely changed my tune from the get go. He was extremely well spoken and experienced in his trade, leading my to feel beyond comfortable in allowing them to replace my roof and trim. During install day, the roofers showed up on time & completed the entire job within 6 hours. The project manager, Dylan was awesome as well, greeting me first thing in the morning, answering all the questions we had, and ensuring the crew had everything they need to complete a flawless installation. They’re coming back for some trim replacement as well & im beyond convinced that will go just as smoothly as today has! Thanks Home Genius!"

"We did not hire Danny as we have a friend of the family that we chose to use for the roof replacement. Danny was friendly and helpful. we would hire him for other work in the future.
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"Excellent work, service, price!! All Exteriors was 1 of 5 companies I contacted for a quote. Bill came and walked roof, explained material options, addressed all my concerns with various leakpoints I’d discovered upon moving into my home. He communicated promptly regarding scheduling, his crew was great, they worked efficiently to complete my roof same day. They cleaned up all the materials upon completion and showed me at different points how they addressed the pre-existing damage/leaks. I will definitely use All Exteriors again. In fact, planning to hire for exterior wall of home that also has extensive water damage (from roof problem). Unfortunate to have this going on with newly purchased home but having a reliable, competent contractor makes a huge difference."

"Superior customer service and attention to details. We had siding, shutters, new windows, porch rails and a new roof installed. We are extremely happy with their service."

For insurance purposes we will only service/repair equipment we install. \n\nI’m told the customer chooses the contractor on Angi and I believe that but I don’t believe that 95% of you can’t even respond in email text or phone call. Please gather your estimates & come to me last. I will beat any price by $1000 or more. I’m only trying to help you bring home that deal your looking for backed by a great company with our industry leading 30 year worry free deductible free warranty. I can’t help you if you can’t respond. \n\nPowur is a solar energy installation company that has installed thousands of residential solar systems across 20 US states since its founding in 2014. Powur has partnered with a number of industry leaders to provide homeowners with quality solar panels, inverters, backup batteries & solar generators, & other energy efficiency upgrades designed to reduce the monthly utility bill as well as help the environment. \n\nPOWUR DIFFERENCE\n\nYour solution to low cost, clean, reliable energy your family can depend on.\nFinancially Secure: Investor backed & Member owned\nExperienced: Over 5,000 successful installations\nDoing Well By Doing Good: Fully certified B-Corp\nValidation: Inc. 5000 Fastest Growing Company in America

"The installer very sensibly installed the replacement gutters to match the previous installation. This placed the downspout  about 2 feet from the end of the gutter. As I realized this would lead to pooling in the space between the end of the gutter and the downspout and be a breeding ground for mosquitoes I voiced my concern to the installer who had just finished doing a very fine job.
    After consulting head-quarters he agreed to reinstall just to make me happy. I asked if he thought a simple patch over the existing downspout hole as well as installing a whole new gutter (which he was preparing to do at no extra cost). He looked relieved and said it could be guaranteed to work well. The downspout is now attached to the end of the gutter and I am very satisfied.
    I will definitely be using this company again and will highly recommend them to anyone who asks.
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"Anthony, Orlando, and their crew were extremely professional.  They started by arriving early  and immediately got to work. They were extremely respectful of my house, and were careful bringing in their gear. It was raining all day, and yet, they managed to keep any water, mud, or grass from coming inside.
They took care of everything. Sanded and primed the walls, removed nails, fixed holes and seams, and carefully moved all the furniture. You couldn't ask for a better crew. Their communication was excellent and I was always aware of their progress.
Once they readied the rooms, a huge task, they meticulously primed the walls and ceiling, followed by two coats of paints on the walls and ceilings.  They took great care in making sure the paint went on smoothly and quickly.
So all the rooms were done in a day! Simply awesome results. I will hire Anthony, Orlando, and their crew for the next job, and recommend them highly.
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"We needed a new roof installed on our 60+ year old home. The Orbit team did an exceptional job. From beginning to end, they were professional and courteous."