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Initially things went well. A/C was not working so we called Harker.  Nice guy came out to check what we had and convinced us to replace furnace as well as the A/C.  Installation was prompt and went well.  So far, so good.  Three weeks later, on a hot Sunday, the A/C stopped working.  I called and was told there was nothing they could do on the weekend, but they'd come right away on Monday.  After we had a hot, sleepless night, someone did come on Monday and "fixed" the A/C.  He left no paperwork or info about what he did, but the A/C worked so we didn't care.  The next Sunday, hot and more humid that the last, the A/C again stopped working.  I called and the on-call guy (Jordan?) came out even though it was Sunday, since we had already gone through a "repair" that didn't last.  He found the unit couldn't be repaired and would have to be replaced.  So again, no A/C.  But he said we would be on the priority list on Monday to get the unit replaced.  On Monday we got a call from Harker saying they needed to order the part and it would take 7-10 days! They said they cannot replace the unit from inventory since Carrier will not cover that under warranty.  The replacement had to be ordered from the factory, and the factory would not ship for about 5 days.  And neither Carrier nor Harker was willing to pay for fast shipping.  So another week or more without A/C.  But that's not Carrier's problem and it's not Harker's problem, it's OUR problem.  The measure of quality and service is best shown when something goes wrong, and both Harker and Carrier come up very short on both quality and service. 

Update---after I posted the very negative review above, the very next day I got a call from Harker saying they would install a new replacement unit the next day.  And they did.  And it's been working well since.  So everything is good now. Thank you Angies List.  Nothing else was working, but a negative review here got their attention.  Too bad my original concerns were not addressed until I resorted to a public negative review. 

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"The service went well. I ended up contracting them to replace a faucet in the kitchen and to repair filters for most of the sinks in the house. The technicians were very friendly and did a nice job. Making an appointment was very easy and they were very accommodating."

"Awesome job. Highly recommend and will use them in the future. Purchased the roof inspection off Angie's list. They came and were on the roof in no time. We were told our nails hadn't been caulked, and he did a quick caulk (which may explain some water leakage we had). Did some minor repairs and was extremely friendly. All said and told in less than 15 minutes. We will need some new shingles soon, and I will definitely give them a call.
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"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

"The yearly service works out to be $50 a month. We've had two water heaters replaced through them because of a fault in them. They're usually very responsive. I like that I can request the service online. The only thing is, I wish that there was a better avenue for emergency services. If something doesn't work right away usually it takes a couple of days to get someone out and sometimes you can't wait two days without water."

Veteran owned construction company. General contracting services provided for new construction, home remodeling or small commercial. Roofs, siding, windows, gutters, decks, kitchen/bath remodel, new home additions.