Get matched with top carpet installers in Centreville, MD

"Excellent job cleaning my carpets and very flexible and helpful staff. I highly recommend their services."

"Dennis and Nila Nielsen provided excellent carpet repair and stretching service in my home. They truly set the standard for courtesy, professionalism and craftsmanship. Dennis and Nila are "old school" craftsman who show pride in their work. They are prompt, neat and reasonably priced. I would highly recommend them."

"Shoreside Review Starting off with the positive, the quality of work performed by Shoreside was simply OUTSTANDING. We had about 1200 ft. sq. of red oak natural hardwood floors refinished and new installation of 430 ft. sq. In addition, we added new hardwood stairs with rug runner and new 58 oz. thick pile Mohawk Smart Strand carpet with the smart cushion (top of the line) all installed in upstairs bed rooms, closets and linen areas. I cannot say enough platitudes for Will, the hardwood guy and Jason, the carpet installer. These guys are the best their profession has to offer and Shoreside is fortunate to have them on the team. However, that all said this newer company had several missteps along the way which made this project frustrating and time consuming. Lou is their go-to sales rep in this family company. During the initial sales presentation, he suggested we use a matching prefinished wood for the dining/living room AND steps to match up with the refinished flooring in the adjacent rooms. All seems logical and would save a few hundred dollars in the process. However, he FAILED to mention, that the pre-finished floor color would not match the existing floors after the refinishing process (sand and poly). His concern was more about the bevel match vise color match. This was an important missed communication on the part of the sales rep as at no time did he mention that the colors would not be even close! As a result, when Will the installer arrived he immediately brought to our attention that the floor appearance between old and new would be very different and obvious. This outcome was completely unacceptable in our view. Why would the sales rep not advise and emphasize this important detail? We were now forced to have the new prefinished floors and steps sanded to bare wood and refinished similar to the original hardwood floors at an additional cost in both time and money, and off our budget. As it was their sales rep’s mistake, wouldn’t it be expected that Shoreside would be responsible for the extra cost? Nope. This extra work led to scheduling delays and cost us extra time in hotels and certainly the inconvenience of having the house in complete disarray for a longer period than planned. The delay was incurred due to having to sand and refinish in a two-step process vise a single step because of furniture positioning. Add to that, the carpet installation was unexpectedly delayed by two days because of transportation issues, I’m sure out of Shoreside’s control, but still very inconvenient (and costly) to us. I was able to relay my concerns to Vinnie, one of the owners and his partner. They were both very understanding, professional and accommodating, and tried to remain involved in the conclusion of the project also offering almost no pricing adjustments for the inconvenience and delays. My recommendations are: 1. The Sales reps need to do a better job of managing customer’s expectations. Explain the “goods and others” to the customer. Show the customer the results of the final product by example, and explain the pricing difference as related to the outcome. “This option produces this result and = this cost”, etc. 2. An Owner/senior project manager should be on site when the job starts or at least calling to verify everything is on track. To me, it’s important and necessary that the BIG boss is involved and always has a direct line for any problems. Show the “flag”, thank the customer for the business, develop a mutual trust and assurance that you have the customers best interest every step of the process. 3. Under Promise and Over deliver! Don’t rely on the timeline of a manufacture and build it into the project timeline, OR Build a bigger timing cushion into the project. Other competitors (whom I’ve interviewed) don’t schedule an install time until the product in their custody. Customer don’t care about whys, they care about results. 4. Read the contract. If it says the company will “remove sink” then make arrangements to have that task done. The customer should not have to find out during the install that the contractor can’t remove a sink. Again, minor point but it’s about attention to detail; company-management-sales-labor and customer all on the same page. 5. And lastly, as a final disappointing ending, the manager called to say that they would not complete one of our requested carpet runner bindings (without payment) after offering to bind “our remnants” as a courtesy gesture for their mistakes…really? And the offer was made by the higher ups. Thanks. While we cannot say enough positives about their subcontractors, we cannot even remotely recommend this company. For a small company wanting to establish themselves, they need to go back to the drawing board and learn what customer service is all about. Take your business to a company that values it."

"Very pleased with the quality of the carpet and the workmanship. Paul is a pleasure to do business with. <br />"

"Everything went perfectly. Al Cleaver came out, with a good knowledge of what color our existing floor is, and provided us several alternatives/choices that would match. We had seen three previous flooring stores, and somehow nothing seemed to work out. We put down our deposit, and arranged for the wood to be delivered and acclimated in our home prior to installation. Every appointment was kept, on time, and communication was excellent. They did a superior job installing and within the timeframe we were told. Any mess was kept to a minimum, and cleaned up. Highly recommend this company. I have recommended this company to my neighbor and realtor."

"Our purple carpet had about 100 urine stains from previous dogs and our own. The specialist, Robert, matched to color and treated every spot. If we didn't know where they were, we'd never know they spots had been there. Perfect job!"

"They were good, clean , neat , tidy and on time. No hassle what so ever."

"see above. They did not do the job. <br />"

"Everything went very smoothly. I compared a couple of places and had heard good things about them. They came out and measured. They were extremely helpful in the store when I was trying to pick out what I needed. They helped me put the samples in the car. When the carpet was replaced, they did a terrific job. I will use them again for future carpeting or floor replacement."

"Free estimate and as we were unsure if we wanted an area tiled or not, they allowed us to keep both the carpet samples and a ring of tile/linoleum samples.  We ended up doing the tile ourselves, as the price for that was fairly high, and it was nice to have the carpet sample (a large sample, not a tiny one) to take to the store when picking tile and grout.  The price and quality of the carpet and pad was great.  They didn't push us into the most expensive one, made suggestions based on our lifestyle, family makeup, and location where it was to be laid.  When the time came for installation, they were quick and professional.  Highly recommend this company! <br />"