
Serving Charleston, SC and surrounding areas
Approved
In business since 2013
Free estimates
Warranties offered
"Rob is an extremely caring businessman who makes sure his customers are satisfied. He went far above and beyond to make sure we're happy with our floors, and hopefully our experience summarized in this review is unique. We had a floating installation of bamboo floors done, and they looked great. A little over the 2 year labor warranty, we noticed a few planks had separated. After informing Rob, he went ahead and had it fixed at no cost to us. But then over the next several months, more and more planks began separating. Rob was not happy that the product was failing, and agreed to reinstall all of the boards and glue them to each other, again at no cost to us. This was now about 3 years after the initial installation. Again, the floors looked great, but much to our frustration after only a few months, planks began separating. We since learned that for the layout of our first floor, we should have had new flooring glued down and not a floating installation done. Long story short, Rob agreed, at his cost, to install a completely different product, glued down to the subfloor, which should not have this issue of planks separating. He even redid all the shoe molding, and removal and reinstallation of bathroom fixtures in our powder room. It's been about 18 months now, and the new engineered hardwood floors that replaced the floating bamboo floors are holding up great and feel much more solid walking on them. We've since gotten a German Shepherd, and these floors are handling some of the abuse he can give them just fine. I would definitely do business with FCI again, as I can't imagine any other flooring company would go through the lengths Rob did to ensure our satisfaction."





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