Get matched with top tankless water heater repair pros in Charlestown, MA

"This was a relatively small water heater repair, and Ryan did an outstanding job. He responded immediately to my request, provided a reasonable quote, was polite, professional, knowledgable, and friendly to deal with. Will definitely hire again if needed."

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"I called Johnny in a state of panic. I had a hotwater tank to go at the end Johnny responded on my first call. With the correct information he was able to give me an accurate estimate and begin the work immediastely. While Johnny went for the new tank, his partner began the preliminary work. Before the night was over I had a new tank and the crisis was averted. Johnny was efficient, polite and completely professional. As the bonus was that Johnny was fiscally responsible and the most economiical choice. I will recommend his business again and again and again ...."

"Excellent professional plumber I recommend him with highest skill for any complications issues"

"Ken was a great person to work with and provided excellent service! I highly recommend him for any plumbing or furnace/thermostat work. I will definitely be working with him again."

"Snaked main sewage drain and solved the water backup issue"

Live Your Most Comfortable Life with a Company You Trust.\nWe offer Same Day Service and Next Day Installation!\n\nSila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it?s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe ? season after season.\nWe guarantee satisfaction and are proud to have earned over 7,000 ?A? ratings on Angie?s List and its prestigious Super Service Award!

"They are local in Dorchester and they are professional and offer quality services. You'll pay, however. They charge me $54 per month for the service contract, which is $648 annually. That includes one furnace tune up in fall, 1 A/C check in spring, and 1 hot water heater tune up (hot water is tankless and most companies won't do it). They also offer contract customers 10% off plumbing, with priority service and 24 hour service. That's good. However, you'll have to WAIT for your annual appointments. It's January and I'm still waiting for my fall tune up, because they were fully booked through Xmas, exempting mid-day appointments I'd have had to miss work for. That's a downside. Otherwise, their admins are the best and they offer a good, quality service - price is high though!"

"Water heater ruptured just before I had to leave for work and only a week after moving in. Calling around for pricing to make sure we didn't bust our budget I spoke to Mandy and had told her I needed to get back to her after a couple more calls. Bill overheard our conversation and called me back personally to discuss. He also texted me offering to answer any questions I had. Price was right in our budget and lower than anyone else. Bill came out that day himself to install the new water heater. He was super nice and extremely helpful in answering questions about different options for the new install to make sure we got the set up that would work best for us. I elected to have him service our steam boiler while he was there so we would be ready for the winter. He took the time to walk me through proper care and operation of the system as we had never had steam heat before. Very happy with his work and will not hesitate to contact again for any plumbing work we might need done in the future."

"Two men, Jerry and Tommy, arrived on the morning of May 19, 2017 to install the system. Tommy dug a hole on one side of the house, poured a concrete foundation in said hole, and also set up metal tubing, which created a stand on which the condenser sits to protect it from runoff. Meanwhile, Jerry was inside, drilling holes through my bedroom and dining room interior and then exterior walls for the refrigerant pipes which run from the condenser to the air handlers. He mounted each air handler high up on the wall. There was also electrical work performed to connect the units to the main panel in the basement. The whole job took several hours. Both men worked quickly and efficiently. At the close of it, Jerry presented me with my remotes and instructions, and showed me the basics. I used the system for the first time just a couple of nights after installation. The first night (it was the start of a heat wave) the air from the system was cool-ish - tolerable, but not quite as comfortable as I'd hoped - but I was still uncertain about the controls so I didn't tab down the temperature. The second night I did tab down the temperature, and that's when I found out that, though the fans and vanes in both air handlers worked, the cooling mechanisms did not. Considering the amount of money I'd just spent i was more than a little upset. Visions of law suits danced in my overheated head that night. I called the next morning. Jerry came out that day and diagnosed the problem (something to do with the solenoids, or maybe it was the thermistors). In any case, he did fix it, and this time, it worked as designed, and has done so ever since. I should add that NETR offers a service contract. Despite the added expense - for me, 234.99 a year for 3 years (the annual rate is fixed for that period, plus I get a 5% discount) - it makes total sense to have this complex system undergo periodic maintenance. I will pay the total at the time of the first inspection, in 2018."