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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Good communication, professional and Thorough work done. No stress for me. They took care of all of my concerns in a timely manner!"

"Was done in a timely manner and is very efficient. Looks nice also. Has a years warranty on anything needing fixed."

"Once I sent her all the measurements, it took her a little while to get the options back to me.  Overall, they're good designs.  However, they're very simplistic and give general ideas for space planning.  I was hoping to have a better idea for sizes of furniture for the space and some variations on staging.  
Jill was very responsive when I did have a question.  I'm not sure how helpful it is to have a virtual design done.  If we lived in similar cities, I'd probably use her again for help with additional designs.
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"The job went very well and we love how are bathroom has been transformed. Bob made multiple visits to consult on the tile choices and ensure they were prepared for the project. Phil (tile guy) was a true craftsman and took his time to ensure the work was perfect. We wish the same care was taken by all contractors.
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"They are a nice provider. I talked to them on the phone for about 30 minutes and they sent some samples. We were able to get a discount on designer purchases but not useful on designing the space. Once we told them what we wanted, they were able to help purchase from the warehouse and save about $1,500. I think they became too busy with this big deal. You buy a ticket per room and we still actually have a couple left with this provider. After redesigning one room, we kind of ran out of steam and have not designed the other rooms. Overall this is a good service and it's a good concept. Whomever I spoke with, she was really nice. I would recommend this provider. This kind of service seems to be for people with time and knows exactly what they want. They are super helpful with the designer discount from the warehouse. They don't actual design your room which is slight flaw."

" I am SO pleased with the work that was done on my home. The painting job is beautiful! Each of the workers were professional. They were very helpful in responding to anything i asked them to consider. They worked well together and they were eager to go the extra mile. I feel fortunate to have such a group paint my house.
Many times when people work on homes there is a lot of clean up to do when the job is done. My property looked better after Roos Painters were there than it did before they came. They were wonderful.
Each of the painters at one time or another mentioned that they enjoyed painting and their work shows that to be reality. They take care and pride in the work they do. (plus they are helpful people)
I am thankful for this team of painters. Michael and Penny Roos are careful about the pricing and details with the job. They are honest and hard working professionals with no surprises.
Roos Hand R is a great company with excellent workers. I could not recommend them more highly. I love the house and it is in such good shape now that it has been painted and repaired correctly.

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"From start to finish, SI Restoration was professional and timely. They were such a gem to work with during a very tough time. Our home suffered water damage from a water leak in the kitchen to the basement. The team sent to my home (same day) was courteous, knowledgeable, and set up the drying equipment. They explained the process to me and answered all of my questions. They came back every day to monitor the moisture levels and made adjustments as necessary. I would highly recommend this company."

"Gino's crew did a great job with the new siding and other features. His employees work well together and were very helpful with suggestions. The siding looks great and I am quite happy with the job performed.
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"Very well. Zach and workers did a great job getting the shed ready to side as it needed some repairs and wood replacement. Massive shed looks extremely good. Great color, great workmanship. He is very helpful."