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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"We had a shed pad installed for our new shed. Bob really worked to make sure we understood the different types of pads we could get as well as the ground leveling process. He was the only contractor we talked to that put the pad in the ground (excavating some dirt) so that it didn't just sit on top. As an added bonus, he swiped away a patch of really thick ivy that we've been struggling with. When scheduling the pad, he did delay the installation due to weather issues, showing real concern that if we didn't delay at least a day, the installation would be less than the professional level he likes to leave with. I left for the morning to go to work and when I came home, the pad was ready for a shed.
Bob shows a concern for his homeowner's well being in all matters and is very knowledgable. I fully recomend him to anyone seeking a similar install, and will consider Rock-a-fella's when ever I have a gravelly/patio/deck need in the future.
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"Gino was excellent to work with. Unlike other construction companies we had called for estimates, Gino returned my calls quickly and always arrived at our home when he said that he would. He answered all of our questions. He went above and beyond by completing some tasks that he did not charge us for. He continually kept us informed regarding the status of the work on our home and updated us as to additional things that needed to be done (i.e., the roof was old and we ended up having to replace most of the plywood).
Additionally, the job was completed in 2 days, which was faster than the one week estimate that he had originally given!
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"I feel extremely fortunate to have found Vicki through Angie's List !  She is an extremely talented person who is very easy to deal with. She has a breath of knowledge that allows her to accommodate my tastes, but also ensure that the overall design is in sync with the design and location of my home.  She has  a very diplomatic way of suggesting when I'm going astray with my choices and in every case where she has told me "Trust Me"  I have been delighted ! She is very aggressive in helping me find the best pricing and often times will work with the vendors directly  hence saving me the time.  She also has excellent local contacts.  Everyone I've worked with through Vicki has been timely, professional, and highly competent.
My project is far from complete.  I intend to continue to use Vicki and her expert advice until the end !!!!"

"Not happy with the work. The roof still leaks. Did not clean up after themselves."

"Awesome! Company was very professional, finished job in a timely manner. We loved the finish product. Definitely will be using them on future projects."

"Did many jobs for me siding, windows, closed in patio and did a garage addition"

"The company representative displayed superior knowledge of his business, was friendly and very professional. He explained in detail the work to be done, the product (s), warranties of product and labor."

"From start to finish, SI Restoration was professional and timely. They were such a gem to work with during a very tough time. Our home suffered water damage from a water leak in the kitchen to the basement. The team sent to my home (same day) was courteous, knowledgeable, and set up the drying equipment. They explained the process to me and answered all of my questions. They came back every day to monitor the moisture levels and made adjustments as necessary. I would highly recommend this company."

"Once I sent her all the measurements, it took her a little while to get the options back to me.  Overall, they're good designs.  However, they're very simplistic and give general ideas for space planning.  I was hoping to have a better idea for sizes of furniture for the space and some variations on staging.  
Jill was very responsive when I did have a question.  I'm not sure how helpful it is to have a virtual design done.  If we lived in similar cities, I'd probably use her again for help with additional designs.
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