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"Overall we love the new flooring. It's beautiful, reasonably durable, and much easier to clean. We chose CarpetsPlus because the cost for more or less the same product was 20-30% lower than other estimates. As is so often the case, the salesperson was fantastic before I signed the contract. She was super helpful getting us samples and helping us pick the right flooring for our space. She was knowledgeable and didn't push her own opinions too hard. Communication was still good while we were scheduling installation, but not quite as accommodating. It also turned out that the estimate wasn't right the first time because she hadn't included some little piece of something for the edges of the room. It only added about 1% to the total cost, so it wouldn't have changed our decision to use this company, but it was still a pain because it was late in the process. The salesperson blamed the estimator for not telling her they were necessary. OK, but as the customer I don't care whose fault it was, I just want it corrected with a minimum of fuss. Then there were the trim pieces that were too thick for the space under the doors so that the doors had to be cut down. They were surprised when I expected them to take care of cutting down the doors. I get that some circumstances are "unforeseen" but how unusual can this be when you install flooring? Why didn't they check the fit before ordering the trim? The installation team did a nice job, but mostly ignored our agreed-on schedule. They even left one of the rooms half-finished one evening, knowing that we had plans for the room the next day and promising that it would be finished in time for our event. It wasn't. We called the company that morning to find out when they would be arriving to finish. They actually did arrive 10 or 15 minutes before our event started and were surprised that we had already moved the furniture back in place to hold the event on the half-finished floor. I think they were subcontractors rather than employees - judging by the extent to which they and CarpetsPlus threw each other under the bus. Several pieces of trim have come off and need to be glued back down again. Easy enough to do, but shouldn't need to be done a month after installation. After the installation started, I never heard from CarpetsPlus again, except for one message asking for payment. They never called to check in on the process or ask how we liked our new floors. They didn't ask for feedback on their installation team, which they clearly need to do. Bottom line, I probably would hire them again, and just expect some problems. We saved about $5,000 over competitors, and we didn't have $5,000 worth of problems, so it was ultimately worth it. Make your own decision accordingly!"

"Everything went very well and when I had a concern about the flooring that was installed without hesitation they came back and corrected the issue."

"Kevin came promptly at the appointed time. He was very knowledgeable and extremely helpful in carpet selection. He recommended a few carpets for the area that we wanted and was very helpful in feedback in what would look good in that room. The installers came promptly to install it and a tile was accidently broken by the fireplace during installation. They quickly fixed it and the manager called me along with coming to look at the repair. What impressed me was the courtesy which was extended to me by the team and Hubie during this entire process, great old fashioned service. I'd highly recommend them and won't hesitate to call when we need more flooring."

"Will use them for any future carpet installation i need. They were prompt on their communication and punctual to the job site. They did amazing work including stairs. Highly recommend them for any carpet install job you have."

"Carpet Source performed quality work in a timely manner.  We had contract pricing, so the prices were set based on volume.  The prices were always very reasonable. Even better than the reasonable rates were the customer service, the quality of work, and the reliability.  Scott is a pleasure to work with and extremely understanding of the Property Management business, so he always understood the importance of quick and timely work getting done.  I would recommend Carpet Source for all your carpeting needs. <br />"

"John responded to us quickly, and came out within a couple of days to review the job with us. He did an excellent job of installing both the bathroom tile floor and shower surround including two alcoves, and an accent tile strip. Everything was well measured and set well. He spent 4 days completing the job, and addressed questions or requests to change something very quickly. Overall, his price was very reasonable. Definitely would hire again!"

"After noting a good rating on Angie's list, we visited this carpet sales and installation business in Sun Prairie, WI. We had visited several other stores and found Bates at least as helpful and knowledgeable as anybody else. Theirs is a small, locally owned business that supports local businesses by giving customers with sales over a certain amount a gift certificate at the local business of their choice."

"We have been a customer of H&R Carpets for over 25 years.  They have installed new carpeting and floors and have done numerous upgrades.  In all of the installations, their workmanship has been perfect.  They are so good; we've never had to call them back to fix a purchase.  Their staff is great and always willing to help you with your choices, matching up your designs and providing very reasonable costs.  Two of their staff members, Terry and Brenda, have been a pleasure to work with - funny, helpful and always willing to explain what works and what doesn't and how to make the best choices."

"5 alarm flooring did a great job. From quoting to the install, everything went great. Great work at a great price. Money well spent. Would use again in the future for flooring needs."