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"Unfortunately cannot recommend this time around. Floors are not good. Never came back to fix anything after I paid him in full. Many calls and text messages to Marty have gone unanswered. Hired Marty and team for big refinishing job in a vacant, fixer upper 1,700 sq ft. After removing carpets, he discovered some wood badly damaged. Marty suggested painting and covering up floors with LVP instead of restoration. I had to ask the professional if he could remove damaged wood and patch in new. He did not use wood bleach to lighten stains, balked when I suggested it. The floors appear 'dry'. He said he used 3 coats but there are some areas of the floors where mop water soaks right in. There are gaps in between the boards that did not get filled with poly but then they filled in random gaps with putty. There's no consistency. There were many wood chips sealed into the poly. I found a staple left in the floor and polyed over. They cut new wood around cabinets in the dining room and left the old wood underneath (this is the biggest headache I have to fix now that the cabinets are removed). I know a lot of effort was put into the job but overall, for the price I paid, the results are unsatisfactory and the unanswered calls and texts make it even worse."

"This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company."