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"He was very professional, courteous, and very fast.
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"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"John, owner of Improvement Pros, and his team recently finished a kitchen remodel for us. Although we kept the same layout, the cabinets, counters, kitchen sink, and backsplash were all replaced. His team also added crown molding and trim on the soffit to help it blend in with the cabinets. John is very good about keeping in touch throughout the project, so we usually knew what to expect day-to-day. The project did run longer than expected, but that was because one of his employees took a job overseas and quit without advanced notice. If that wouldn’t have happened, the job would have been finished as expected. To make up for that delay, John worked on a Saturday and gave us a small discount on the overall price. He also strived to make sure that my husband and I were both satisfied with the end results. Not happy about a tile? He’ll fix it. Cabinet doors look just a little off to you? He’ll straighten them. At the end of a project, he asks for honest feedback because he wants to keep improving his business. Since this was the third time he successfully completed a project in our house, we knew we’d be pleased with the results of this project as well. He did not disappoint and we love our new kitchen!"

"Service went exceptionally well. The plumbing company I used for many years went out of business, so I called Advantage after reviewing their ratings on Angie's List. Advantage was very nice and helpful from my phone call through the service call. I could not be more pleased with the work and the technician. Initial call was for leak under master bath sink. When we went to the basement to turn off the water we discovered a split pipe above my hot water heater. The technician was able to fix that issue in short order along with the master bath leak. I am so pleased he was able to do that repair in the same visit rather than having to set another appointment. I will use Advantage from now on."

"After seeing a coupon and reading some reviews on Angie's list, I called Paul at 8:00am after the refrigerator had not been working for the past 24 hours. He returned my call by 9:00am and set an appointment time between 11:00am and 1:00pm. He arrived on time. He tested several parts of the fridge and explained that the problem was with the defroster thermometer. Went to purchase the new part and replaced it. I was so pleased that he actually returned my call in a timely manner, arrived at the appointed time, and explained exactly why the fridge wasn't working. He was friendly and the price was very fair. We will keep his business card handy for any other repairs we need."

"Dewayne call just before he was schedule to be here and let me know he was on his way... did the job , cleaned up and offered to look at my toilet that wouldn't stop running. He is coming back later to fix my toilet,."

"Several years ago we replaced our upstairs bathroom flooring....using a friend. We realize he didn't know what he was doing when he put the toilet back in. Years later we have ugly mold/fungus on our downstairs ceiling and between the floors. I saw a referral here, on Nextdoor, to use Shawn Turano of PROPERTY RESTORATION SOLUTIONS. Great referral! He really knows how to handle dangerous molds, utilizing HEPA requirements, etc. He gave us a reasonable bid, adhered to it, did an outstanding job and solved our problem. If you need property/disaster restoration from a flood, fire, smoke, mold, or general contracting needs, I can honestly refer Shawn. Here is his number: 719-650-5895."

"Wonderful they even did some maintenance repairs for toilet as they changed the floor for the bathroom as well. Thank you again."

"Walter came in with a big machine and cleared the pipe right up! He was very friendly and a pleasure to work with. Very knowledgeable and helpful, and kept me informed on every step of the way. They did a fantastic job. This is a great company, and if you work with them, ask for Walter!"

"Kolby simply rerouted the pipe through a different part of the house in order to get the sink workable again. He saved us a ton of money and time as well as allowed us to avoid additional construction to our home. He was honest and quick while also making sure the pipe aligned with the design of the basement for a clean finish. I would hire him again for any handyman types of jobs."