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"Very well good job"

"Our end-to-end experience with Floors By Napoli was amazing! I never write reviews but needed to recognize their outstanding service and quality work. Carmen was extremely responsive to our request for assistance and even responded while on vacation. He listened, adjusted his solution to meet our needs and was sensitive to our budget. He was accessible throughout the project and made sure that the work was exceptional. He committed to a timeline and delivered the highest quality product exactly as we agreed. I cannot say enough good things about this business!"

"Great job!"

"Done well and done quickly"

"Russ came out on Tuesday with a helper & did the measurements. He said that he would send me the estimate the next day. Today is Friday & I haven't heard back from him yet, even after texting & calling (left voice mails)."

"Julio and his team sanded and refinished about 2,000 sf. of 100-year-old hardwood in our home, as well as adding new flooring to match the old where we had made some changes to the structure. This included some fine detail work. They were fantastic! The crew was punctual, came with a great attitude, and did very clean work. When another contractor drilled a bunch of unnecessary holes in our floors, his crew replaced the boards with matching wood for a reasonable price and it looks good as new. Julio was good at explaining the process and keeping communication open throughout. His recommendations were good, he understood what we were going for and we are very happy with the finished result. I wish every contractor was this professional!"

"Jack responded promptly to my inquiry. When I had to postpone my install due to a family health issue, Jack & Andrea were accommodating and the job was done later. The two installers answered my questions, listened to what I wanted, and did a quality job. And...the total cost was less than another estimate I got."

"Terry did a great job. I trusted Terry to install my floors before I moved in and he worked on the project while I was out of town. He went the extra mile to pick up the materials himself. I really appreciate his efforts."

"Friendly, Efficient & Professional service!"

"Things were good until one bad apple shows up. I have been using Michael & Son since May this year and spent nearly 10k. I think most of us would agree. Their prices are higher than in most places. And you asked, why do I keep them around? That's because of their people. I like most of them except the restoration manager, Mathew Sober. Close your door and run if he shows up to give you an estimation. My toilet was flooded, water leaked through my garage ceiling. And of coz, I called Michael & Son. They sent Mathew (Restoration Manager), who gave me an estimation and said he would send a technician out to cut a hole on my ceiling, dry it, and send others to cover the hole withheld, stating that I have to pay for someone to cover the hole. It's no brainer to me that you cut, you fix, and you put it back. Who would know the estimation did not include the last step if he didn't clarify to me. I called that misleading, sneaky, dishonestly.... So, I called him on his cell. He was rude. He first argued. He told me that he said we never discussed it. Honestly, I couldn't even believe that he is the manager. What kind of role model is he to his people? Sad for the company. That's no point for me to speak to him, so I emailed the company. Maurice Noori returned my email, sounded very caring, friendly like he was going to the right thing, held his employee accountable for a mistake he made, and took care of his loyal customer. I saw the light at the end of the tunnel. But this morning, we connected. He said the price for rebuilding the ceiling (the mess they made) was 800, and he can give me 500. Honestly, I am not sure if I were clear enough or just thought $300 would help cover the price I had to pay. I explained it to him again.. sadly.. he didn't even care if they lose me as a customer. Sigh, a sad day for Michael & Son. They choose to cover up for their mistake instead of making things right. This review is not just about this dishonestly, but also how sloppy the job was complete this time. They are not what they advertised; they don't empathize when things are not done right. My ceiling is not a cover-up, but they had tapes and staples in it. The plaster and paint got peeled off when the technician tries to remove it. I do understand many recommended this place coz I would too if I have to write a review a month again. My point is they WILL NOT take care of you when things went south. They would do anything or say anything to cover their mistake. So, is this a place you can trust?! :) It's your call. Also, I found a company that will close the whole and repaints my whole garage ceiling for only $345. So Michael and Son, where is that $800 come from. But, I do want to THANK the plumber employees who i encountered before and did a great job."