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"A few years ago we did a simple remodel of two bathrooms in Menlo Park with FVR. By the time we finished the project we just wanted these folks out of the house. After a few years I felt it was necessary to share our negative experience and how poorly much of the work has held up. Specific issues; 1. Substandard workmanship: a. Heating vent under the house was left unconnected--I was heating our crawlspace and not the bathroom for 6 months. This went undetected until I went under the house for something else! b. Looking in my attic, the electrical work to hookup the bathroom fan is clearly not up to code--junction box is not closed and there are multiple exposed wire splices. c. Gang box for the newly installed light switch is clearly not level and out of square. 2. Numerous examples with low quality finish carpentry: a. Gouge on a newly installed sliding door from the aluminum frame--supposedly fixed then recurred. b. Spackle and paste used to patch the casing around the door frame where it contacts the bathroom tile--looks terrible c. A supposedly 'straight' wall that was rebuilt by FVR, clearly bulges with an obvious curve in the baseboard. d. Sloppy work on the plumbing cover plates for one toilet--half smeared with paint and not attached to the wall properly. 3. Low quality of painting: a. Two slightly different colors of white used in one bathroom with sloppy caulking around the trim. b. Numerous blotches of paint on hardwood floors around the hallway baseboard--the kind that would be easily have been avoided by using masking tape. 4. Sloppy personnel and poor cleanliness: a. Folks were working while we were on vacation, and we came home late in the evening to find construction debris scattered in our front yard including razor blades, paint on our front walk (where stains can still be seen). b. For a year afterwards we found trash (food wrappers & empty bottles) behind the bushes or buried in the shrubs. c. I saw workers 'free handing' a circular saw for trim and baseboard--where one guy would hold the boards and another would use the circular saw. For sure not a safe or effective option--just glad nobody was hurt at our house by these substandard practices. Nobody could be bothered to bring a jobsite saw. I will add that we pointed out most of these issues to the company reps while they were happening-- most responses 'Just an honest mistake' and/or 'We will send somebody over to fix that'. At a certain point you stop trusting anyone from the company and just want these 'less-than-competent' folks out of the house. The customer shouldn't have to check all these details--especially about heating/plumbing/electrical work. Would not ever trust this company again to touch our house."

"I hired Richard to reconstruct my front stairs, deck, guard and rails. He explained in detail the work he will be doing and provided a proper quote. I appreciate the fact that he keeps me updated on the progress of the work. Richard's carpentry skills are exemplary and outstanding. He made sure that whatever work he did conforms to the latest applicable building codes. I'm very satisfied with the quality of his work. He did not only reconstruct my stairs and deck but made it much stronger and safer. We are very happy and pleased with the work that Richard has done. We recommend Richard to everyone who needs work done on their stairs, decks and other carpentry work in their homes. Thank you Richard."

"One window had bad wood around the frame. When we mentioned it to the contractor it wasn't addressed, and they installed the new window anyway. In Addition, on the same window the lower left corner of the window frame is loose and needs nailed back in."

"From the very beginning, they were able to come out and determine what needed to get done. The estimator was friendly and efficient and knowledgeable. When I discussed the project with Junior, who was my coordinator, he was very intelligent, straightforward, and easy to work with. I Believe they did a great job and I would highly recommend using them."

"Proserve took fence painting job and was way off original quote. We landed up paying much more. Eventually job was well done but make sure you take firm quote?"

"Customer service was wonderful and responded in a timely manner."

"Juan was great to work with. He is extremely professional and took his time to do things right. I hired him to help me renovate my new salon in downtown. He replaced my electrical panel, added a water heater, and added new plumbing for my shampoo bowls, sinks, and washing machine. He also made the platform for my shampoo bowls and finished everything on time. I am definitely happy with his work and work ethic. Thanks Juan!"

"Sal and his team were efficient, on time, and very thorough. We had several spaces that needed a good deep clean and the spaces were left spotless. Thank you!"

"I am super appreciative that I found Elias. He really stepped up when a simple project turned into something a lot more complicated. We had some windows that we needed to replace, but in the course of fixing that, we ended up replacing the asbestos siding to our house, which revealed wood-shingled siding that needed to be painstakingly replaced. Elias handled everything for me. He found the right people to help him, kept me informed, and the work is clean and well done. I would definitely use his services in the future. I have since returned to him for various other repairs involving plumbing, electrical, tile work, drywall, and carpentry. Thank you for your services, Elias!"