Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Decatur, IL

"The crew was knowledgeable, and professional. The work was done in a timely manner and they are very responsive to questions and further adjustments necessary. Sara P."

"I own a house which is around 90 years old. Its basement had compromised walls, one of which was seriously bowed. In addition, after heavy rain, the basement floor would be wet. I got estimates from three companies to correct these problems. Pivotal was a clear standout. The owner Jeff, his family members Andy and James, along with the rest of the crew make up a terrific team. Jeff and Andy visited my basement twice for long and detailed planning sessions. The actual work took 7 days for completion with James as foreman. All the problems of my basement were fully addressed. My bowed wall is now vertical, with strong supports along all walls every few feet. A complete waterproofing system was installed which feeds to my sump pump. Cleanup after completion of the work was very thorough. Bottom line: Pivotal is a totally trustworthy top quality company!! "

"Great work! We have received large amounts of rain since the work was performed and we have no water in the basement."

"The job got completed but it wasn’t repaired the way it was originally quoted. The financing offers they had were very helpful to budget for this project. "

"Jeff Lawson was polite and very thorough when he explained the process he did. He listened to what I said and when I asked him questions he answered them so I could understand the answers without being confused. Would highly recommend him to everyone wanting foundation work."

"See full review on Facebook- won?t let length on here. Bottom line- customer communication nightmare. "

"Ge did an amazing job!! My house smells so much better and my family abd I no longer have runny noses . We thought we had allergies but the whole time it was my house. He was very professional also"

"I wish all the contractors on this basement project were as good to deal with as Family Waterproofing. Throughout the whole process, communication was good. Ken the owner was responsive and patient in answering all my questions and addressing concerns. They prepared a detailed contract of all work to be performed, and did what they said they would. I like that they did an exploratory dig after signing the contract to make sure we had a solid plan and avoid any surprises during installation. There was an area under the basement stairs and an old cistern that required a creative solution. They came up with a solid plan that didn't add extra cost. I asked them to pour some extra concrete under the stairs which wasn't included in the contract, which they did for a good price. The crew was friendly and had a good natured camaraderie on the job. The overall cost was very fair and we received great service and quality. They are honest, care about their customers and want you to be happy. Now I'm looking forward to a big rain!"

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

"Went perfect. Great worker great job!"