Serving Detroit, MI and surrounding areas
In business since 1982
"This job involved new construction for both doors so I wanted the installer to arrive earlier than 10:00. I talked to several individuals at the company but could not get any help on this issue. I even asked to speak with the owner but the said he was out of town. The excuse was that the installer had to go to the warehouse to get the doors before going to a customers house. Not a good reason to me. Every major thing I've done to my home the installers had to pick up the materials before coming to my house and they were at 8:00. The installer arrived on time and had every thing he needed to do the job. The front door was installed in about 3/12 hours with out damage to my walls or molding. He cleaned up very well around the inside and outside of the house. The side door was installed in about the same amount of time. There was some damage to the drywall around the door on the inside of the house and the installer did not caulk around the molding like he did the front door.
When I called the company about it they gave me a hard time about sending someone out to patch the holes because I signed the paper work. The second person I talked to said someone was coming out the next day but instead I got a phone call saying I should not have signed the paper work. I explained to her that I understood that but the holes were put there by the installer and they should repair them. I told her I had pictures so she had me email them to her. When no one called me back I called them again they were still trying not to send some one out. When I told Roz that the money for the doors was being provided by a grant and I was not going to approve final payment until the holes were fixed she arranged for someone to come out the next day. It took the guy 15min to patch the holes and caulk around the door.
I asked for the owner to give me a call because I wanted to talk to about their customer service but have yet to hear from him.
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