Get matched with top fridge, freezer or ice maker repair or service pros in Durham, NC

"Carl was excellent, as always! We have used Miller & Miller’s electric services for years, and they have consistently exceeded expectations. One time Dale (the owner) even helped us avoid a service charge by walking us through the problem resolution over the phone. Carl has been to our house for a number of projects, and he’s always thorough, professional, prompt and neat, making sure all materials are taken away."

"great job!"

"I had a clogged washer drainpipe. One company could not fix it. Another company wanted $3,100 to replace 3 feet of pipe and remove the clog. Cary Plumbing came out, cleared the clog, tested it twice and the price was very fair! He also noticed one of the hoses to my washer was leaking and he replace it. I trust them and highly recommend them!"

"I use them for 10 years. Reasonable pricing, always on time, job always well done, and sometimes they go extra mile."

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"TLDR: SantaAir failed to let me know my unit was under warranty, causing me to pay to have my unit refilled, recommended a stop leak service, which was 50% of the cost of the actual repair. Only after going to another service company, which found the leak, in 30 mins without using any sort of stop leak. They offered me $100 dollars to refund my $750 repair that did nothing, in promise that I would not post a review online. Long Version: I called Santa Air in early December 2021 to look at my system (the unit freezing up and appeared to likely be low on refrigerant). I had used Santa Air previously with a good experience. They came out and read the system and confirmed it was low on refrigerant, and gave me have 3 options 1) Just fill the system ~400 2) Fill and use stop leak (and you get a 1 refill within 90 days if it leaks) ~750 3) Full leak test (I can’t remember the exact cost, but I believe it was the most expensive option). When we were discussing options I made sure to ask, is this common for a ~5 year old system, how much is a new coil replacement if the coil is leaking, what would you recommend we do if it was your home. I was told a new coil would likely cost me ~3k, and the stop leak works pretty often. We talked about how much a new system would be also. This whole time, they never mentioned to me that the unit might be under a parts warranty. I even said to them it has to have a leak, you were here before (Feb 2019) and we filled it up. I went with option 2, and by early March the unit was low again. They filled it up for free (Option 2), and again didn’t mention the unit was under warranty. I then reached out for a second opinion, and other companies all said that isn’t normal, did they look into the warranty at all? Never once did SantaAir mention that, they just told me it would cost me about 3,000 to replace the coil on my unit. The other company I called out was able to find the leak in about 30 mins, for much less than SantaAir was asking to find the leak, and didn’t even want to fill a unit that was leaking that would be under warranty, as you would just be paying two times, they actually wanted to troubleshoot the issue and do a long term fix for me. I completely understand that the first time out they may just fill the system as they can’t be sure of a leak. However they failed to mention that my unit might be under warranty at all, causing me to pick a solution I would have not had if I had been presented the information that is standard policy by SantaAir which admitted they missed that step in text messages to me. I contacted SantaAir about this and got a lengthy reply which included “I made mistake so just hope that I can get the forgiveness from you. I have no right to ask for it, just hope. That hurts when I lost your trust but at then end of the day, if you feel like we can help, feel free to let me know. Thanks Todd. John”. He then offered me a $100 dollar refund if I agreed to not post about this online. 100 dollars on a 750 dollar repair that he admits he made a mistake on - another quote “And again, we fail to mention about the potential under warranty then. I really understand what you mean and how can we refund all the cost that we've spent for the business to run for all the work. Not to mention, we did it again on Mar which also lead us to the lost.” His company's mistakes lead to extra costs on him, which is not my fault. Instead I am posting my review online, so other customers can see what happened, and hopefully not have this happen to them. He also claimed he didn’t have a good record system back in 2019 and that is why it was missed that he refilled it before, but I talked to them about that at least 2-3 times while they were here. They will likely reply and said I took the chance, but you can see in his messages, I took the chance based on the information he provided, which he admitted was their mistake of not informing me."

Home & Office Services , Residential & commercial , Charges , hourly rate of $45.to 65.00 an hr & travel charges may apply. Ask about Angie’s list discount. License #: 2801914.

"Here is your warning before calling Bud Matthews…let’s start at the beginning. The first part of June, I called for an appointment for them to look at a clogged toiled in our half bathroom downstairs. They came out on June 14 and unclogged the line going to the city tap in. Well, same thing happened again. At that point it was affecting our kitchen sink. Every time we would run water in our kitchen sink the toilet would overflow. So they came on June 25 and ran a snake and camera to see what was going on. June 26th the manager came out and determined that a PVC pipe outside the house was the source of the problem. They said that although this pipe was going downhill it had a little “belly” and needed to be dug up and replaced. They came back and completed the job on July 2nd. That alone was $2750.00. I was very thankful that they had what I thought fixed the issue…I was wrong. About 1-2 weeks later guess what, we had the same issue as the beginning. Once again, we called them and they couldn’t come for 4 days. We had to deal with our toilet overflowing every time we washed a dish in our kitchen sink until they could come. They came back out on July 18th and determined it was a flapper inside the pipe that was not opening. This was not the same place that was previously repaired. Keep in mind, I had already paid them $2750.00 to fix this same problem. Once they opened the flapper, the toilet and sink were working, but they advised us we would need to replace the flapper and they would replace the flapper that afternoon or the next day. Well, that never happened, we never got a call or anything. Remember July 18th, they determined it was the flapper. I called multiple times to see why the flapper hadn’t been replaced and when it would be replaced. On the 3rd phone call, they said the wrong part came in (which is understandable, mistakes do happen) and that they would be out later in the week to fix. They did not come back until August 16th to install the flapper. Everything works fine now, but now I have a $461.00 invoice for a plumber service call and labor fee. Sounds like I was charged to replace pipe that didn’t need to be replaced, since that didn’t actually fix the issue."

"GREAT WORK!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."