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Carpet Sales/Installation/Repair

"Excellent! The crew was friendly, neat and considerate. And they were so hard-working, putting in long hours and hardly taking a break! The finished project was awesome and I am thrilled with the flooring that they recommended. Highly recommended!"

"Troy and Ace Floor pick up the phone but don’t honor their commitment and lack integrity in dealing customers . They started what was supposed to be a 3 day stair case sanding and refinish job on 6/14/2023. They sanded for 2 days and said they would return on Monday, with still 2 days of staining and poly to go it was now a 5 day project. After no showing we called and were told the schedule was full and they would come back in a week. We explained we had other trades coming in and would need it done sooner. Troy promptly told us he could not help us and suggested we part ways. I would have expected him to say we will get someone out soonest and how can we make it right. This company is a volume business and you are a number…they have 50 jobs a week, as Troy told us. I would stay clear, they lack ethics and integrity"

Our unique "Carpet Color Care" services are providing residential and commercial property owners with a cost-effective alternative to costly and usually unnecessary carpet replacement. Savings of 50% to 85% compared to carpet replacements costs. Faded, stained, wrong color, outdated color, wrong color or just plain ugly carpet- we are the original and only complete on-site carpet dyeing and color restoration service company in the USA. Certified Carpet Dyemasters and Colorists perform our services in more than 200 locations worldwide. Color restoration of Oriental rugs and all fine rugs are our specialty, Design dyeing services offered on wall-to-wall or area rugs. No obligation inspections and proposal performed by appointment. Dyes are safe, MSDS on hand, flawless safety record for 25+ years. Educational and informative information about anything and everything concerning all aspects of carpet and rugs are provided on Color Your Carpet websites.

"Over the course of two weeks they were on-time, respectful and easy to work with."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"When Empire’s installers came to put in our new carpet, they moved all the furniture out of the rooms (as agreed upon). However, my hallway has hardwood flooring. They left large gauges in my hallway hardwood from moving furniture. First, Empire agreed to have their installer come out and fix it or said I could obtain two quotes from licensed professionals to have the gauges in the hardwood fixed. I thought it would be easier to have the installer come and fix it. The installer came, but refused to fix it saying he did not cause the damage. Since the installer did not fix it, when I spoke to Empire, I said I wanted obtain the two quotes and we could go from there. Instead, Empire refused, claimed they had no knowledge about telling me I could obtain outside quotes, nor would they send a different installer who could fix it hardwood flooring. In short, they caused damages and refused to pay for it to be fixed. I would not recommend this company at all."

"We had a BIG cleaning project for Dave. When I returned 4 hours later, I was speechless and all I could say was “WOW” as I checked out each room! He’s a very polite young man and a very hard worker with great attention to detail."