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"I recently had an asphalt driveway put in. The crew was very professional. The driveway is smooth and very happy with the quality of the new driveway. They even went above and beyond and put in a small drainage area for water runoff. It has definitely improved the appearance of my home."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"After our experience with this business,it's impossible to believe that so many positive reviews are authentic.HOUZZ & other reviews weighed heavily in considering this company.The over-riding reason was the earnestness MattCowen presented at the BPT Home Show as well as being an “Engineer” (he is NOT)& later,at our home,abt his quality of work & assurance of working w/in our designated budget for the ENTIRE project soup-to-nuts. Cowen misrepresented himself from beginning to end. HE agreed to OUR budget, insisting that “the ENTIRE project cost was attainable” & proceeded to convince us to submit our $2,500 check to “perform the next phase which involved detailed measurements” (he missed key measurements) & “a 3D presentation w/Virtual Reality goggles.We repeatedly reminded him of our strict budget & he assured us“as long as you choose stock items & do not pick a $10,000 tub,this would proceed without any issues”.All stated in the presence of us & our 30-year-old daughter who also had inquiries about the work & was satisfied that we were all in agreement.He then talked up his "favorite materials"(porcelain sheets), & standard fixtures,etc. FF 1 week, we arrived at his “showroom”(a disheveled room of outdated, strewn materials).He presented a basic crude “3D” outdated desktop computer-based depiction of the proposed finished project.This “program had “bugs & wasn’t working right”.There was NO VR presentation with goggles as promised. He finally showed us his partial proposal-the recommended porcelain sheets ended up costing the majority of our total project budget!He then pressed us for ANOTHER check as “it's on sale until the end of the week & you need to put the order in today”.We were mystified to say the least.“How can you agree to a budget & propose exorbitantly priced materials, knowing it would eat up most of the total budget?” we asked.He then socked us with labor costs which also amount to our TOTAL budgeted project cost! When asked how much the total cost would be, the number was OVER 2X what was agreed-upon!We reiterated our prior conversations & Cowen recommended that WE “buy (our) own tile, fixtures,etc, but they would not be warrantied” by him! He had NO OTHER MATERIALS/options that he could supply to us.After picking up our jaws from the floor, we asked how this could have happened,he stated “That's how much it costs these days! Labor alone is expensive!!”WHY DID HE NOT TELL US THIS FROM THE BEGINNING? DOES HE REALLY NEED THE $2,500 THAT BADLY? To date, we have NO designs/plans and NO comprehensive, COMPLETE proposal in accordance with our agreed-upon budget.In good faith,we told him to “keep $500" for his time, but "return $2,000" to us & we would not proceed with further action on our part. A “lesson learned” (not to trust people like him). This is a classic case of “Bait and Switch”.He countered with threats of legal action if we gave him a bad review that would “tarnish” his reputation.Above is ALL true. We stand by it."

"Had my bathroom redone and it came out beautiful. The whole process was seamless and the communication was excellent. Will use again for future projects!"

"I'm amazed of how my shower upgrade turned out. I still can't believe cts creation finished in one day. I recommend cts creation to anybody and everybody. They killed it!"

"Usein did a great job at finishing my basement for the second time. He did a great job, and was responsive to minor changes to original plan. I would use him again and surely recommend to friends and family."

"Great experience with Klaudio & his team. He installed my kitchen at home and did a great job not only with the work, but also with making suggestions for us along the way. Highly recommend."

"Very helpful and knowledgeable"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."