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"best ever company and their people are polite and helpful and explained everythng to me . DO NOT DO NOT call a plumber to fix a well problem . I learned the hard way after a plumber fixing my pressure tank broke my whole house self flushing filter . I called caroliner virginiawell and pump and they fixed all the mistakes the plumber made and moved my pressure tank for me and rehooked a new whole house filter up for me . As you can tell I covered up the pumbers note that messed up besides the money that plumber cost me . Please save yourself the headache I have been through and hre this well driller . This company CARES about YOU . I have to add we are seniors and needed help fast and the severe heat did not stop these guys from saving me I live in Axton VA so they did come here"

"Work was scheduled and completed promptly. Excellent communication & work from beginning to end."

"Avoid this company. They came out to my parents property a day earlier than expected. Started probing the ground to find the septic line and weren't able to find it. 15 minutes later water was coming out of the ground, come to find out they poked a hole in our water line. We tried giving the worker a call and he denied it...We had Johns Plumbing come out incurring a $600 charge. The owner Tommy came out looked at the pipe, said he make this right and reimburse. He never came back and ignores my calls and texts. The fact they did this to an elderly couple who are in their 80s with medical issues shows negligence. This experience not only highlighted their lack of responsibility but also revealed a disregard for the well-being of vulnerable individuals. It's crucial to share this to prevent others from facing similar issues."

"Deceiving Prices & Service. Do not trust them for the job and for an Estimate.They are the biggest plumbing company in US & Canada and they use this to charge Outrageous estimates. Do NOT consider Roto Rooter. For a simple install of a new Water pressure reduc valve, the plumber asked me to sign a contract to agree on the the $440 estimate BEFORE he did the job. After thinking back this is PURE WRONG. U should never sign a contract for a price before the work is done especially if it is going to just take a few minutes. If the price is too high, there is something wrong. and if something seems wrong, do NOT pay them until u get an explanation. Even if this means paying them later. You will see they were trying to overcharge u by 2x normal amount. Roto will charge the most they can if they think they can get away with it. And for me, they did. I have a decent income, own my own business and would never complain about a few dollars. But we know scam and deception when we see one. Mike Wilson the manager did nothing to give customers satisfaction, and justice, especially when Bobby overcharged us $440 for a $200 job at the most. There are many small claims and lawsuits against this company its uncountable. Even a Class Action Lawsuit against Roto Rooter back in the 2000s because this company consistently charged Americans for unknown fees/parts. Now they are doing the same thing, except for service. They're excuse: If u signed the contract, you agree and have to pay that amount. But do not pay. U can still go into legal action if u do not pay and can prove they overcharged. Neither Mike or technician bobby could explain to me what the charges was for. Mike via email was able to tell me what $100 of the $440 was for, and nothing else... Ridiculous. Obscene price for the work done. Roto, this is why I will never recommend you guys: u charge whatever you want to get the most out of customers who do not know plumbing. You guys charged me $440 for 30 minutes of labor and a part that cost less than $70. Being young and a minority, you guys took advantage and cheated us. Technician Bobby charged us $440 dollars to simply replace an Old pressure reducing valve that took no more than 30 min, parts and fees/parts being less than $100. That could only mean we were charged over $300 for 30 min labor?? Mike tried to get me to accept this fact by telling me it was "quality 30 minutes of labor" Laughable. and again ridiculous. Before he left Bobby also lied in our faces when he told us we were charged $150/hour since the moment he arrived to when he left was 2 hours, he used this as his excuse before he left our home. But i later found out Roto doesn't charge by the hour. There was SO MANY things wrong with this company a& what they did. I didn't even mention that they delayed and were late to our home appt by more than 2+hours.There were No itemization on the receipt, no explanation from Bobby the technician on how he pulled out his estimate and his price. Neither response or help from Manager Mike as well. I later found that the manager's name is actually some guy name Shockley who I never even spoke with. Just too many things wrong with this company, what they do and say. And not even the worse part is all their techs are not even licensed plumbers. Sad."