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"Basement was done with superb quality, and support from Matrix throughout the process, especially when we really got rolling in the project with our project manager"

"We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can really see the quality in the finishes and overall design. What stood out most was the amazing team collaboration. Everyone involved worked seamlessly together to bring our vision to life, and the process was smooth and stress-free. If you're looking for a company that delivers beautiful results with expert craftsmanship and great service, Matrix Basements is the one to call. Highly recommend!"

"The final product is good and the price was good. The structure all seems to be high quality and with double pane windows it can hold the climate or out well as needed. With screens all around we can let the air move through when we want. The design process was a good experience, but we were not warned that our decisions in dimensions would result in difficulties with regulations and the electrical work. The lack of communication between sub-contractors during the process resulted in several delays. There were times when we were told there would be hand-off and it didn't happen until we prodded them. We kicked it off in the early spring and it didn't complete until August. Early on, the delays were unavoidable due to weather and ground conditions but after the foundation was in it took to long to complete the structure. The problem is not specifically the total time to complete but being left with very little time to replace the yard and driveway before winter."

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"I recently had the pleasure of working with Emerald Bay Design and Construction for a major renovation project, and I couldn't be more impressed with the craftsmanship. From start to finish, they demonstrated a deep understanding of design and construction techniques, delivering outstanding results that exceeded my expectations. Richard took the time to understand my vision and translated it into a beautifully crafted reality. Communication was clear and timely throughout the process and I received my bid back quickly and accurately. Overall, I would highly recommend Emerald Bay Design and Construction to anyone looking for a design and construction company. I am thrilled with the results of my project and look forward to working with them again in the future."

"Gordon and his team were very professional! Gordon is very responsive and communicates the plan at every step without prompting."